Dispute Resolution Officer

6 months ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:

- **Grow with GB Industry leader in providing career development opportunities**:

- **Flexible and hybrid working arrangements including Work from Home**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

**About the Role**

We are seeking a Dispute Resolution Officer to join our Workers Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for workers compensation disputes.

You’ll met with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes.

***

**Responsibilities**:
**Your responsibilities will include**:

- Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses
- Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes
- Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters
- Representing the company at conciliation conferences (wherever held) in a professional, informative and courteous manner
- Using your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representatives
- Settling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolution
- Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards
- Effectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes

Qualifications:
**We’re looking for an enthusiastic and collaborative individual who has**:

- Experience within a Dispute Resolution based role
- Strong conflict resolution and negotiation skills
- Excellent customer service, communication and interpersonal skills
- A tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essential
- A current and valid Driver’s License

***

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**

If you think you can make a positive difference to our business we want to hear from you today

***:

- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

Compensation and Benefits:
**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we li

  • Dispute Resolution Officer

    3 months ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Government Services **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1819902Z **We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies.** **About us** The Department of Government Services (DGS) was established on 1...

  • Dispute Resolution Officer

    3 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...

  • Dispute Resolution Officer

    6 months ago

    Melbourne, Australia EML Group Full time

    Dispute Resolution Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Dispute Resolution Officer

    6 months ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    6 months ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Dispute Resolution Officer

    2 months ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Arbitration Dispute Resolution Officer

    6 months ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    8 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Job DescriptionHudson Australia is seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne CBD. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing exceptional customer service.The ideal candidate will have...

  • Appropriate Dispute Resolution Officer

    4 weeks ago

    Melbourne, Australia Magistrates Court Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Magistrates Court **Salary**: $95,102 - $107,905 Occupation: Community Services Reference: VG/MC2755DR - Work for Australia's first community justice centre - Provide a broad range of dispute resolution services - VPS4, ongoing part-time, Collingwood location **About...

  • Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Flexhive Full time

    About the RoleWe are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key responsibilities will include:Dealing with second tier complaints and lawyer enquiries,...

  • Appropriate Dispute Resolution Officer

    4 weeks ago

    Melbourne, Australia Court Services Victoria Full time

    **About Us** The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90...

  • Dispute Resolution Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia seeks a highly skilled Dispute Resolution Specialist to handle enquiries and resolve consumer matter complaints in the Melbourne CBD with an immediate start.About the RoleAs a key member of our team, you will be responsible for dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions. You will...

  • Dispute Resolution Specialist

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Dispute Resolution Advocate

    4 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLEML is a leading provider of workers compensation solutions, committed to delivering exceptional service and support to our clients.We are seeking an experienced Dispute Resolution Advocate to join our team in Melbourne. As a key member of our claims team, you will play a critical role in managing and resolving disputes, ensuring positive outcomes...

  • Dispute Resolution Officer

    4 days ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Dispute Resolution Specialist

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Dispute Resolution Specialist

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Dispute Resolution Specialist

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description** It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million...

  • Dispute Resolution Manager

    3 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    About the RoleThis exciting opportunity exists within Suncorp Group for a highly skilled and experienced Dispute Resolution Manager to join our External Customer Relations team in Brisbane or Melbourne.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, providing exceptional customer service...