Dispute Resolution Officer

1 week ago

Melbourne, Australia EML Group Full time

Dispute Resolution Officer

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a **permanent,** **full time, **based in the **Melbourne **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes
- Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.
- Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.
- Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.
- Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

**ABOUT YOU**
- Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution
- Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes
- Strong understanding of the Accident Compensation Act 1985 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act), associated Regulations and case law
- Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers' Assistant Conduct at Conciliation Conference
- Excellent attention to detail and time management skills

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR2089

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia Department of Jobs, Skills, Industry and Regions Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Jobs, Skills, Industry and Regions **Salary**: $92,332 - $104,762 Occupation: Customer Service/Call Centre Reference: VG/017976B The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and...

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    6 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administrative expertise to provide support and advice to Dispute Services - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $103,725 plus superannuation. **About the Business Unit**: Dispute Services is a multi-dispute agency which includes Domestic...

  • Dispute Resolution Officer

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute resolution officer required for Government body in Melbourne CBD. VPS 4, 6 months contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute Resolution Officer for Independent State Government Agency - VPS 4 level **Your new company** You will be joining a highly respected independent government agency based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high quality...

  • Dispute Resolution Officer

    5 days ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions.For more information,...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

    Salary: $92,332 - $104,762 (Plus Superannuation) - Fixed term role: 6 months - Usual hours of work: Full time (flexibility may be available) - Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available) The Role Working within the award-winning Dispute Resolution Team at the Victorian Small Business Commission (VSBC), this unique...

  • Dispute Resolution Officer

    5 days ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation:Department of Jobs, Skills, Industry and RegionsOccupation:Customer Service/Call CentreReference:VG/017976BThe Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and...

  • Dispute Resolution Officer

    6 days ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation: Department of Jobs, Skills, Industry and Regions Occupation: Customer Service/Call Centre Reference: VG/017976B The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through...

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Dispute Resolution Officer

    5 days ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Dispute Resolution Officer

    2 months ago

    Melbourne, Australia Dixon Appointments Full time

    Full-time located in CBD, WFH opportunities - 6-month assignment - State Government Department - Full-time located in CBD, WFH opportunities - 6-month assignment - State Government Department **The Organisation**: The vision of the State Government Department is for a justice and community safety system that works together to build a safer, fairer and...

  • Dispute Resolution Officer

    2 months ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time / 36 months Organisation: Department of Government Services **Salary**: $91,418 - $103,725 Occupation: Other Reference: VG/1741076 Working as part of a team and reporting to a Lead Officer in the Client Services group, the Dispute Resolution Officer will be responsible for facilitating dispute resolution...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia Dixon Appointments Full time

    Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department - Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department **The Organisation**: A State Government Department that leads the vision for a justice and community safety system that works together to build a safer, fairer, and...

  • Dispute Resolution Officer

    4 weeks ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Dispute Resolution Officer

    9 hours ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Dispute Resolution Officer

    2 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 31 January 2024 Organisation: Department of Justice and Community Safety **Salary**: $91,418 - $103,725 Occupation: Other Reference: VG/DJ0755/MAY23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who...