Dispute Resolution Specialist

4 months ago

Melbourne, Australia Afterpay Full time

**Company Description**:

- It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
- Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
- Check out our locations, benefits, and more at cash.app/careers.

**You Will**:
- Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.-
- Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.-
- Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints-
- Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups-
- Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.-
- Analyse complaint data, report on trends to the business, and make recommendations to improve processes.-
- Manage multiple dispute cases simultaneously and in an efficient manner-
- Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved**Qualifications**:
- Proven background in Customer Service, Complaints Handling and Dispute Resolution.-
- Proven experience in conflict resolution and strong problem solving abilities-
- A Customer-focused approach and someone who enjoys critical thinking.-
- Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.-
- A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.-
- Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.-
- Shows resilience, drive and commitment with the ability to work effectively in a constantly changing environment-
- Willingness to be in present in the Melbourne, VIC office 1-2 times per week**Additional Information**:
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square?_**

**Perks**

We want you to be well and thrive. Our global benefits package includes:

- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
- Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution._

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Dispute Resolution Specialist. As a key member of our Banking and Insurance Resolution Disputes team, you will play a crucial role in investigating disputes and assisting with finding resolutions for consumers and small businesses.About the RoleAs a Dispute...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe're seeking a highly skilled Dispute Resolution Manager to join our ANZ Customer Resolution, Remediation and Assurance Portfolio team. As a key member of our team, you'll provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.Your expertise will be...

  • Dispute Resolution Specialist

    4 days ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    Job Title: Dispute Resolution SpecialistAt Allianz, we're committed to delivering exceptional customer experiences and creating a better future for our customers and the world around us.About the Role:We're seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne, VIC. As a key member of our team, you'll be responsible for...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team at EFinancialCareers Ltd. As a Dispute Resolution Specialist, you will be responsible for conducting thorough reviews of disputes to ensure that decisions are technically sound.Key Responsibilities:Conduct reviews of disputes to ensure that decisions are technically...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Popular SL. As a key member of our team, you will be responsible for conducting thorough reviews of disputes to ensure technically sound decisions.Key ResponsibilitiesDevelop and implement effective strategies to progress disputesEngage with employers, the...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Australia IAG New Zealand Full time

    Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a Dispute Resolution Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you’ll manage the...

  • Dispute Resolution Specialist

    1 day ago

    Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you will be responsible for conducting reviews of disputes to ensure decisions are technically sound.Key ResponsibilitiesConduct thorough reviews of disputes to ensure decisions are technically sound...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleAs a Dispute Resolution Manager in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team of specialists providing expert advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams. The role supports caseworkers in...

  • Dispute Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia Allianz Popular SL. Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Popular SL. As a key member of our team, you will be responsible for conducting reviews of disputes to ensure decisions are technically sound.Key ResponsibilitiesConduct thorough reviews of disputes to ensure decisions are technically soundDevelop...

  • Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia Ablethorpe Recruitment Full time

    Dispute Resolution OpportunitiesAblethorpe Recruitment is seeking experienced lawyers to join our clients' top-tier disputes teams. The roles offer a range of challenging and high-profile disputes work, including commercial and contractual disputes, regulatory investigations, and international arbitration.Key ResponsibilitiesUndertake a range of disputes...

  • Tax Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia KPMG Full time

    About the RoleWe are seeking a highly skilled Tax Dispute Resolution Specialist to join our team at KPMG. As a key member of our national team, you will have the opportunity to work with a broad range of clients, including large multinational and domestic taxpayers, to resolve complex tax disputes and controversies.Key ResponsibilitiesPrepare for and resolve...

  • Arbitration Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team at EML (Employers Mutual Limited). As a key member of our claims team, you will play a critical role in helping us achieve our goal of providing exceptional service to our clients.Key ResponsibilitiesAttend Work Injury Commission (WIC) hearings and...

  • Tax Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia KPMG Full time

    About the RoleWe are seeking a highly skilled Tax Dispute Resolution Specialist to join our team at KPMG. As a key member of our national team, you will have the opportunity to work with a broad range of clients, including large multinational and domestic taxpayers, to resolve complex tax disputes and controversies.Key ResponsibilitiesPrepare for and resolve...

  • Tax Dispute Resolution Specialist

    6 days ago

    Melbourne, Victoria, Australia KPMG Full time

    About the RoleKPMG Law's Tax Dispute Resolution and Controversy team is seeking a highly skilled and experienced tax professional to join our dynamic and growing team. As a Senior Consultant, you will play a key role in advising clients on complex tax issues and disputes, working closely with our clients and subject matter specialists to develop written and...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Officer to join our team at the Department of Government Services. As a key member of our Client Services group, you will play a leading role in resolving disputes and providing high-quality client-focussed case management.Key ResponsibilitiesEvaluate disputes and assess suitability for...

  • Arbitration Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLEML is a leading provider of workers' compensation insurance solutions, dedicated to helping individuals and businesses navigate the complexities of the workers' compensation system.The RoleWe are seeking a highly skilled and experienced Arbitration Dispute Resolution Specialist to join our team in Melbourne. As a key member of our claims team, you...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our Workers Compensation team at Gallagher. This role will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.Key ResponsibilitiesUndertake all tasks associated with...

  • Dispute Resolution Specialist

    4 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking a skilled Dispute Resolution Officer to join our team in the Department of Government Services. As a key member of our Client Services group, you will play a leading role in resolving disputes and providing high-quality client-focussed case management.Key ResponsibilitiesEvaluate disputes and assess suitability for...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Officer to join our team at the State Government of Victoria, Australia. As a key member of our Client Services group, you will play a leading role in resolving disputes and providing high-quality client-focussed case management.Key ResponsibilitiesEvaluate disputes and assess suitability for...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    {"title": "Dispute Resolution Officer", "description": "About the RoleWe are seeking a skilled Dispute Resolution Officer to join our team at the Department of Government Services. As a key member of our Client Services group, you will play a leading role in resolving disputes between clients and building practitioners.Your expertise will be crucial in...