Customer Support Team Leader

7 months ago

Melbourne, Australia i motor Full time

**Company Description** Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle - Office, Hybrid or Anywhere.

i-Motor, as part of carsales, provides website solutions both here in Australia and internationally, to automotive OEM's & dealers, as well as dealers in other industries including caravans, bikes, boats, trucks and equipment.

It has achieved excellent growth since its creation fifteen years ago and currently has a team of 40+ employees managing 1,800+ websites.

**What’s on offer**
- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- A place where you can move your career forward and where you’ll be continuously backed to make new ideas happen.
- The support of a highly engaged, high-performing team.
- A wide range of benefits such as 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, and six weeks paid gender affirming care leave.
- We’re proud to be recognised as one of Australia’s Best Workplaces by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.

**Job Description** What you’ll do**
- Develop and support solutions that deliver the service levels required to provide exceptional customer service, in order to stimulate customer retention and generate additional opportunities.
- Collaborate and connect with all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors.
- Lead by example and foster strong communication with stakeholders and departments and identify areas of improvement.
- Accurately maintain products across multiple platforms and CRM systems including both dealer and OEM content, ensuring compliance and timeliness.
- Understand and agree the activities of the Customer Support team by assessing and assigning workflow, confirming priority and timelines, plus providing clarity of task.
- Support in the management of team productivity and motivate team members to achieve team targets and KPI's.
- Be the escalation point of contact, in conjunction with technical support, for clients and internal departments and ensure follow-up with stakeholders.

**Qualifications** What are we looking for?**
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Demonstrated experience as a team leader or supervisor with the ability to develop relationships and maintain a disciplined and process-oriented approach to their daily tasks.
- Drives a pragmatic approach to conflict resolution, problem solving, decision making and can manage balancing multiple priorities.
- Excellent interpersonal skills to establish and nurture positive relationships with different stakeholders.
- Expertise in understanding customer requirements and deliver an excellent level of service while working within a team to design and implement creative solutions to problems.
- Strong computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
- Understand and provide advice on technical issues, plus can translate them to a non-technical audience.
- Lead with strong organisational skills, motivate and guide the team's direction, with a high level of commercial awareness.

**Additional Information** A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

So come and join our team - because every role is a big role in our plans to go big.

  • Customer Engagement Team Member

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.

  • Support Team Leader

    6 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Support Team Leader

    6 months ago

    Melbourne, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • IT Support Team Leader

    7 months ago

    Melbourne, Australia Melbourne and Olympic Parks Full time

    About the role We are looking for an IT Support Team Leader to join our Technology team. The IT Support Team Leader will provide leadership and guidance to the IT support team while actively participating in Level 1, 2, and 3 support for all internal systems. The Team Leader ensures that service requests and incidents are resolved within agreed SLAs,...

  • Customer Service Team Leader

    6 months ago

    Melbourne, Australia Opteon Full time

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period...

  • Customer Service Team Leader

    6 months ago

    East Melbourne, Australia Hanes Brands Full time

    Wholesale Customer Service Team Leader - Hybrid and flexible working, health & wellbeing programs - Collaborative culture with a genuine commitment to sustainability - Permanent role with learn and grow opportunities We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers **Your...

  • Clinical Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia HealthcareLink Support Full time

    Job Title: Clinical Team Leader - Speech Pathology SpecialistWe are seeking a highly motivated and experienced Senior Speech Pathologist to join our team as a Clinical Team Leader. This is an excellent opportunity for a dedicated professional who wants to take their career to the next level.About the Role:As a Clinical Team Leader, you will be responsible...

  • Customer Hardship Team Leader

    6 months ago

    Melbourne, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! This...

  • Customer Service Global Support Team Leader

    4 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Customer Care Team Leader

    7 days ago

    Melbourne, Australia McMillan Shakespeare Full time

    Are you ready to lead a dynamic team making a difference in the lives of people with disabilities? We're seeking an experienced and passionate Customer Care Team Leader to oversee and inspire our Customer Care Team in delivering exceptional service and support nationwide. About the Role The National Disability Insurance Scheme (NDIS) provides essential...

  • Customer Service Team Leader

    3 weeks ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne Salary: $60 - $70 per hour Job Type: Contract Discipline: Call Centre & Customer ServiceLocal GovernmentReference: V-119731 Posted: 2 days ago Share...

  • Customer Engagement Associate

    7 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Support Team Leader

    6 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Team Leader: Customer Operations

    6 months ago

    Melbourne, Australia Hudson Australia Full time

    **ASAP Start**: - **Permanent Full-time position**: - **Location**: Dandenong South, VIC, Melbourne CBD or Hurstville, NSW - **Working Arrangements**: 100% in Office - **Salary: $90,000/Year + Super** **About the role**: The purpose of this role is to deliver on core group KPI's, through the effective management of your team. Onboard, train and continue...

  • Customer Service Team Leader

    6 months ago

    Melbourne, Australia NHP Full time

    Fulfil your career aspirations! Challenge & opportunity! - Develop & empower a high-performance team! - Focus on Customer Satisfaction! **Who We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - Privately owned business (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global...

  • Support Team Leader

    6 months ago

    Melbourne, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Team Leader

    6 months ago

    Melbourne, Australia Orikan Full time

    **Introduction**: **Description**: A vibrant and challenging position is now available as Customer Service Team Leader for an energetic Customer Service professional to lead a team of dedicated Customer Service representatives. This role will operate within an inbound and outbound contact centre environment, however we are open to considering strong Customer...

  • Senior Speech Pathologist Leader for HealthcareLink Support

    2 months ago

    Melbourne, Victoria, Australia HealthcareLink Support Full time

    About the RoleThis position offers the opportunity to work as a Senior Speech Pathologist Team Leader with HealthcareLink Support, providing clinical leadership and expertise in speech pathology services.Responsibilities include conducting comprehensive health and injury assessments, assessing and treating clients to carry out community-based rehabilitation...

  • Customer Service Team Leader Retail

    6 months ago

    Melbourne, Australia Robert Half Full time

    Leading furniture importer and wholesaler based in Melbourne's bayside region are seeking a Customer Service Team Leader to join their team. **The Company** Robert Half are proud to be partnering with our client, a proudly Australian owned furniture company who are seeking a Customer Service Team Leader to join their team. If you are keen to join a...

  • Customer Care Team Leader Position

    3 weeks ago

    Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    As a Customer Care Team Leader at Siemens Healthineers, you will lead and coach a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.About the RoleThis is a leadership position that requires strong organizational skills, with the ability to handle competing priorities. You will be responsible for providing a suitable work...