Support Team Leader

6 months ago

Melbourne, Australia MYOB Full time

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**The Opportunity**

You’ll lead our Practice Solutions team, responsible for providing outstanding service to our practice partners. It’s a hands-on Team Leader role ensuring that our Practice support teams are providing both technical support and quality operational support to our Practices and enable them to move online. And when one of our Practices contacts us, we want to ensure we are providing friendly, high-quality technical support to them.

**The Role**

This is a people leadership role. You will actively coach,& develop MYOB Practice Support Analysts to provide industry leading customer service to our clients.

You will manage a team of dedicated MYOB Practice Solution Analysts and Support Representatives as they go about making business easier for our practice partners. You’ll work on ways to continually develop and train your team, filling gaps, providing feedback and advising the business on roadblocks and pivot points.

But the key areas we want you to focus on are:

- Reviewing our current support operations, identify processes that aren't efficient and propose process improvement solutions to ensure we remain efficient and pioneering
- Work on identifying current call drivers and work on mini projects by working closely with the wider group to understand root causes and develop improvement solutions/guidelines utilising effective organisational change techniques and methodologies.
- Liaise with other key stakeholders to ensure we maintain a streamlined progression of any issues raised, and ensure the progression paths and tools we use facilitate this
- Work with other support Team Leaders, Support Manager and the Head of Support to ensure we maintain a consistent approach to the best customer experience possible.

**What You'll Bring**

Your practice experience will help the team prioritise, solve and call out issues that impact the way our partners do business. You’ll love leading teams and growing capability and capacity.
- Coaching team members to achieve efficient call quality outcomes and work with Quality Analysts to improve our service experience.
- Understanding of IT (networking, Windows, installation of software, operating systems, server environments, SQL, AWS or similar cloud service) desirable
- Excellent understanding of Application Support processes, terminology and measures and an understanding of key success factors.
- Understanding of the fundamentals of the SaaS environment

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

  • Clinical Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia HealthcareLink Support Full time

    Job Title: Clinical Team Leader - Speech Pathology SpecialistWe are seeking a highly motivated and experienced Senior Speech Pathologist to join our team as a Clinical Team Leader. This is an excellent opportunity for a dedicated professional who wants to take their career to the next level.About the Role:As a Clinical Team Leader, you will be responsible...

  • Senior Speech Pathologist Leader for HealthcareLink Support

    2 months ago

    Melbourne, Victoria, Australia HealthcareLink Support Full time

    About the RoleThis position offers the opportunity to work as a Senior Speech Pathologist Team Leader with HealthcareLink Support, providing clinical leadership and expertise in speech pathology services.Responsibilities include conducting comprehensive health and injury assessments, assessing and treating clients to carry out community-based rehabilitation...

  • Support Team Leader

    6 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • IT Support Team Leader

    7 months ago

    Melbourne, Australia Melbourne and Olympic Parks Full time

    About the role We are looking for an IT Support Team Leader to join our Technology team. The IT Support Team Leader will provide leadership and guidance to the IT support team while actively participating in Level 1, 2, and 3 support for all internal systems. The Team Leader ensures that service requests and incidents are resolved within agreed SLAs,...

  • Central Support Team Leader

    6 months ago

    Melbourne, Australia Allens Full time

    Your role The Central Support Team Leader leads a small team to facilitate the day-to-day delivery of high quality operational support services within Central Support. The role of the Central Support Team Leader is to ensure the delivery of consistent high quality standards, that standard processes are implemented, and opportunities to improve processes...

  • Support Team Leader

    6 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Support Team Leader

    6 months ago

    Melbourne, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • People Support Team Leader

    7 months ago

    West Melbourne, Australia Australian Red Cross Lifeblood Full time

    Lead through coaching, mentoring and development Permanent Full-time opportunity Located at Melbourne Processing Centre, West Melbourne This is your opportunity to find a life-giving purpose **As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to...

  • Team Leader Business Support

    3 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Parkville Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $109,730 - $132,764 Occupation: Strategic Management Reference: 5584 **About the Role** **This is a Fixed Term Position until 31 December 2025** The Team Leader, Business Support leads a team of Coordinators and Officers...

  • Team Leader

    6 months ago

    Melbourne, Australia Brightside Recruitment Full time

    Senior Leadership Role - Melbourne Wide - Social Work **Organisaiton**: Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young people's lives. **Role**: The Team Leader is responsible for the day-to-day...

  • Team Leader

    3 months ago

    Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full time

    Exciting Opportunity: Become a Team Leader at Our New Contact Centre in Melbourne! Join Us on the Ground Floor! We're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning!Role: Team LeaderDepartment: OperationsWhat...

  • Team Leader

    6 months ago

    Melbourne, Australia Real Estate Career Developer Full time

    Results driven leader who knows how to motivate a team - Exceptional attention to details and the ability to streamline processes - A proven history of exceptional Property Management skills Join Our Elite Team as a Dynamic Team Leader in Melbourne's Inner North West! Are you a seasoned leader with a passion for real estate and a flair for inspiring...

  • Team Leader

    2 months ago

    Melbourne, Australia Yooralla Full time

    **Job no**: 494616 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD, Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne **Categories**: Occupational Therapist Position Description **Team Leader - Occupational Therapy** **Location**:Melbourne - various locations **Vacancy Type**: Permanent, Full-Time **Job reference**:...

  • Senior Clinical Leader in Speech Pathology

    3 weeks ago

    Melbourne, Victoria, Australia HealthcareLink Support Full time

    About the RoleWe are seeking a highly skilled Senior Clinical Leader to join our team in Melbourne. As a Speech Pathologist Team Leader, you will play a crucial role in providing exceptional care to clients and leading a team of clinicians.Key ResponsibilitiesTo conduct comprehensive health and injury assessments for clients across all age groups from 0 to...

  • Team Leader, Technical Member Support

    3 months ago

    Melbourne, Australia UniSuper Full time

    Are you ready to lead a team that directly impacts the retirement outcomes of thousands of Australians? UniSuper is seeking a passionate and experienced Team Leader for a maximum term contract position in our Technical Support team, ending on 30th June 2025. _ **About UniSuper** UniSuper is a place where brilliant thinkers and passionate people come...

  • Team Leader

    6 months ago

    Melbourne, Australia Probe CX Full time

    **About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...

  • Intensive School Support Team Leader

    2 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | CBD Job type: Full time / From 01/01/2025 - 30/06/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Other Reference: 1447456 **Selection Criteria**: SC1 **Leadership** - Demonstrated capacity to create a shared vision, define and gain acceptance of goals and set and communicate expectations for...

  • Support Team Leader Class Actions

    6 months ago

    Melbourne, Australia Slater and Gordon Full time

    Support Team Leader | Class Actions Slater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time...

  • Team Leader

    4 months ago

    Melbourne, Australia Yooralla Full time

    **Job no**: 494593 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne, Various Locations, Melbourne CBD **Categories**: Psychologist **Team Leader - Specialist Behaviour Support (SBS) Practitioner** **Location**:Flexibility to work across various sites (North,...

  • Team Leader

    2 months ago

    Melbourne, Australia Liberty Financial Group Full time

    The opportunity We are looking for a highly motivated and experienced Operations Team Leader. You will manage and develop an Operations Support team who is responsible for providing optimum service to customers and facilitating new business, whilst championing the brand and delivering fuss free engagement! You’ll work closely with our lending...