Support Team Leader

5 months ago

Melbourne, Australia Axsys Full time

Hi And thanks for stopping by
- We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**
- This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**The opportunity**
- Are you the type of person who is self-motivated and loves a challenge? Do you enjoy problem solving and providing excellent client service? We are currently looking for a Team Leader that can bring new ideas and processes into our already high performing ERP Support Operation.

**The role**
- It’s a hands-on Team Leader role ensuring that our ERP support teams are providing both technical support and quality operational support to our rapidly expanding MYOB Enterprise Partners. And when one of our Partners contacts us, we want to ensure we are providing friendly, high-quality technical support to them. You will also work with other key stakeholder areas and teams as part of the normal progression of issues raised with us

But the key areas we want you to focus on are:

- Reviewing our current ERP support operations and implement changes and processes to ensure we remain efficient and cutting edge
- Liaise with other key stakeholders to ensure we maintain a streamlined progression of any issues raised, and ensure the progression paths and tools we use facilitate this
- Work with other support Team Leaders and the Head of Support to ensure we maintain a consistent approach to support.

**Skills and experience you’ll need**:

- ERP and/or payroll domain knowledge desirable - preferably in the SaaS domain
- Previous experience leading successful teams
- Understanding of IT (networking, Windows, installation of software, operating systems, server environments, AWS or similar cloud service)
- Knowledge of Application Support processes, terminology and measures and an understanding of key success factors.
- Familiarity with report writing (Clarity Reports) and database queries with MS SQL, and MySQL interfaces
- Understanding of the fundamentals of the SaaS environment
- It would be great if you’ve had exposure to supporting, implementing and training a SaaS based product

Most importantly, you must be empathetic to our customers’ needs - using initiative and your excellent communication skills to identify and satisfy their requirements.

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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