Account Manager
6 months ago
**This role is either Sydney or Melbourne based.
**About Us**
Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. We are a small boutique agency, with a large support network. This means you get a real hands-on experience, whilst having the opportunity to work on multi-national accounts and tap into a huge array of global resources.
We are purpose drive and committed to a culture that invites everyone of their authentic self, to push limits and to embody our “Fearless Pursuit of the Unexpected”
**About the Job**
As an Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships / opportunities and serves as a valued team member and resource for clients, junior members and all internal and external stakeholders.
This role includes:
- Day to day management of all aspects of a client campaign / project
- Management of regular client WIPs, ensuring key milestones are met and projects are being delivered (engaging with the client to ensure they are fully updated)
. Thinking proactively about the client’s business. Providing client communications that are solutions driven
. Demonstrating understanding of the categories in which their client operates
- Media strategy development and press relations
- Creative idea generation and development
- Proposal writing
- Setting of client KPI’s and managing the delivery of agreed KPIs in partnership with the Account Director, where relevant
- Being able to plan to effectively self-manage and manage junior team members
- Management of budget trackers (in relation to projects/events)
- Contributing to the overall culture in the office
- Having fun - and helping others enjoy their work too
**Duties & Responsibilities**
***
**Management and Professional Skills**
- Contribute to (and in some cases lead) the strategic development of project and long-term campaigns for all designated clients in partnership with the senior client lead (AD)
- Effectively work with and manage client teams to ensure that work is being delivered on
- time and at a high level.
- Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner
- Lend skills, capabilities or knowledge in problem solving on behalf of clients or teams.
- Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency.
- Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members.
- In partnership with the senior client lead, develop of client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these.
- Be a proficient writer across all styles of writing including press releases, speeches, briefs, newsletters etc
- Be a positive role model and mentor for others at Zeno
**Client focused**
- Manage key relationships with client leads at local (and regional and global level if required) and therefore contribute to the growth of client revenues
- Provide channel-neutral advice to clients, whilst leading, inspiring and mobilizing an internal team around client needs, knowing when to seek senior counsel
- Manage delivery of the high-quality solutions we propose within budget scoped and timeframe agreed
- Act as an ambassador for integration and be able to sell any service in the agency and bring experts in to deliver
- Billability to be at least 90% of time
**Financial/Administrative**
- Day-to-day responsibility managing large projects as well as small teams on several accounts
- Responsible for client-related finance management, including managing large project budgets
- Ensure your team follows Zeno’s financial policies and processes and that your responsibilities in this area are diligently adhered to (regular accurate monitoring/recording/approval)
- Ensure understanding of status of account financials so you can confidently provide status on account at close of previous month or projection of account status at close of current month within same working day of request by account lead or Director
- Submit resourcing requests by monthly deadline and accurate time sheets weekly before the Monday deadline
- Review account trackers to ensure that all fees and OOPs are accurately captured and align with MTRs/invoices and guide AE/SAEs is refining trackers as needed
- Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of month close to ensure conversations are held with clients
- Before commencing any work for a client, review MSA to ensure you understand client billing policies (including travel policies); are knowledgeable about agreed rates and that all
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