Intake / Client Services Officer

6 months ago

Werribee, Australia Hope Life Care Services Full time

**About Hope Life Care Services**

Hope Life Care Services is a leading NDIS provider across Victoria, dedicated to empowering individuals with disabilities to live fulfilling lives. We are seeking a highly motivated and compassionate Intake & Client Services Officer to join our team in Werribee. This pivotal role will be instrumental in ensuring our participants receive personalised and timely services that promote their well-being.

**Key Responsibilities**:

- **Intake Excellence**: Conduct comprehensive intake assessments, identifying participant needs and goals to develop tailored service plans within established timeframes.
- **Seamless Onboarding**: Facilitate a smooth transition for new clients by managing documentation, service agreements, and coordinating with external agencies.
- **Empowering Support**: Oversee the development and implementation of responsive support plans that align with individual needs and NDIS guidelines.
- **Risk Management**: Conduct thorough risk assessments and implement safety protocols to ensure the well-being of both staff and clients.
- **Thorough Documentation**: Maintain accurate records, prepare detailed reports, and advise on service options, referring clients and families to appropriate agencies as needed.
- **Collaboration**: Actively participate in team meetings, contributing to a positive and supportive organisational culture.

**Selection Criteria**:

- **NDIS Expertise**: Demonstrated understanding of the NDIS framework and the diverse needs of individuals with disabilities.
- **Autonomy & Teamwork**: Proven ability to work independently and collaboratively within a fast-paced environment.
- **Intake Leadership**: Experience developing and leading intake processes, with knowledge of state and federal support systems.
- **Strong Communication**: Excellent interpersonal, written, and verbal communication skills to effectively interact with clients, families, and stakeholders.
- **Problem-Solving & Analysis**: Ability to think critically, analyse complex situations, and find creative solutions.
- **Professionalism & Discretion**: High level of professionalism, integrity, and confidentiality.
- **Tech Savvy**: Proficiency in database management and other relevant software.
- **Client-Centric Focus**: Flexibility, empathy, and a genuine commitment to client-centered service delivery.

**Personal Attributes**:

- **Adaptability**: Ability to thrive in a dynamic environment and embrace change.
- **Growth Mindset**: Passionate about personal and professional development, continuously seeking opportunities to improve.
- **Quality-Driven**: Dedicated to delivering high-quality service and exceeding client expectations.

**Qualifications**:

- Tertiary qualifications in Social Work, Disability Studies, Community Services, or a related field are highly desirable.

**Additional Requirements**:

- Willingness to travel frequently within the region to meet with potential and existing participants.
- Current and valid Police Check, Working with Children Check (WWCC), Driver's License, and NDIS Worker Screening Check are mandatory.

**Join Our Team**:
Hope Life Care Services is committed to providing a supportive and rewarding workplace where you can make a real difference in the lives of individuals with disabilities. If you are passionate about empowering others and possess the skills and qualities outlined above, we encourage you to apply.

**To Apply**:
Submit your resume and cover letter outlining your suitability for this role.

**Job Type**: Casual

Pay: $33.48 - $36.10 per hour

Expected hours: 38 per week

**Benefits**:

- Travel reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Penalty rates

Licence/Certification:

- Full Driver Licence (required)
- Police check (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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