Client Services Team Leader: Strategic Service Delivery Expert

1 week ago


Werribee, Victoria, Australia Animal Referral Hospital Full time

Job Title: Client Services Team Leader: Strategic Service Delivery Expert

About Us: Animal Referral Hospital is a leading provider of exceptional veterinary care, dedicated to delivering outstanding service to our clients and their pets.

Salary Range: $80,000 - $110,000 per annum, depending on experience.

Job Description:

Company Overview: As a Client Services Team Leader at Animal Referral Hospital, you will play a critical role in driving the delivery of exceptional client service. You will lead and inspire our team, fostering a positive and engaging culture that promotes collaboration and professional development.

Key Responsibilities:

  • Lead the Client Services Team: Manage and mentor the client services team to ensure exceptional service delivery, drive improvements in client service processes and performance, and foster a positive and engaging team culture.
  • Manage Client Inquiries: Respond to client inquiries and concerns with professionalism and empathy, resolving issues efficiently and effectively.
  • Coordinate with Other Departments: Collaborate with other hospital departments to ensure seamless client experiences, providing excellent communication and coordination skills.
  • Monitor and Report Metrics: Analyze and report on client service metrics, identifying areas for improvement and implementing strategies for continuous enhancement.

Required Skills and Qualifications: To be successful in this role, you will need strong leadership and communication skills, as well as the ability to work collaboratively with others. A bachelor's degree in a related field and relevant experience in client-facing roles are essential.

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and growth.



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