Veterinary Client Service Leadership Role

1 month ago


Werribee, Victoria, Australia Greencross Vets Full time

Company Overview

Greencross Vet Hospital (GVH) is a leading multidisciplinary teaching hospital in Melbourne, known for its state-of-the-art facilities and commitment to exceptional client service.

Salary

The estimated annual salary for this role is $100,000-$120,000, depending on experience.

Job Description

As the Client Services Team Leader at GVH, you will be responsible for driving improvements in client service delivery and fostering a positive team culture. You will lead and inspire your team to provide exceptional service, collaborating with other departments to ensure seamless client experiences.

Key Responsibilities

  • Lead and mentor the client services team to ensure excellent service delivery and support their professional development.
  • Drive improvements in client service processes and performance, monitoring and reporting key metrics.
  • Foster a positive team culture, promoting collaboration and continuous improvement within the client services team.


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