Service Development Officer

3 months ago

Werribee, Australia Wyndham City Council Full time

Temporary full time position until 30 May 2026, Werribee based
- Salary from $101,297.04 plus super and a fortnightly RDO

**We are Wyndham**, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

**A bit about the role**

As **Service Development Officer, **you** **will support the creation of policies and procedures that enable the Community Support Department to meet their obligations under the Child Information Sharing Scheme (CISS), Family Violence Information Sharing Scheme (FVISS) and the Multi Agency Risk Assessment and Management Framework (MARAM). This newly created position will ensure that Wyndham City’s services are effectively identifying, assessing, and managing family violence risk, whilst enabling children and young people to live happy and safe lives.

To be successful in this position, you will have strong interpersonal skills and be able to work with a range of different stakeholders. This will be combined with your ability to create processes relating to compliance, and excellent attention to detail and record keeping skills.

**What you will deliver**
- Develop, implement, and embed operational policies and procedures to ensure compliance with relevant family and child services schemes and frameworks.
- Collaborate with internal stakeholders to tailor policies and procedures to meet legislative requirements.
- Process information requests under CISS, FVISS and MARAM frameworks, ensuring accuracy, confidentiality, and compliance.
- Oversee the reportable conduct investigations and document processes to assist leaders in managing investigations under the Reportable Conduct Scheme.
- Work with Community Support leaders to enhance service delivery through efficient information sharing and investigation processes.

**What you will bring**
- A degree or diploma in project management, business improvement, human services or relevant discipline with some experience is required. Alternatively, a lesser formal qualification(s) and substantial relevant experience, or substantial relevant experience with specialist expertise.
- Demonstrated experience building and maintaining effective strategic relationships with key stakeholders to achieve common goals is required.
- Broad knowledge of services for children, families, young people and the general community is desirable.
- Broad knowledge of relevant policies, procedures and reporting requirements is preferable.
- A continuous improvement mindset with a positive, proactive, and flexible attitude

**Be part of something more**

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

**What’s next?**

For a confidential discussion, please contact** Zoe Sells**, **Senior Project Officer** **on **0432 140 102.**

Applications will be accepted until **11:59PM on Sunday **6 October 2024.

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