Customer Success Manager

6 months ago

Sydney, Australia Varonis Full time

Customer Success Manager - Strategic

Job Summary

**Responsibilities**:

- Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.
- Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client

relationships to deepen commitment to the solution at the right level.
- Develop effective Success Plans based on customers’ business objectives, priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
- Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc.
- Proactively identify and mitigate any risks to renewals and long-term relationships with customers.
- Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
- Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
- Communicate the status of assigned accounts to all relevant parties within Varonis on a need
- to-know-basis.
- Act as a customer's voice and represent their needs and priorities with cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.
- Conduct regular on and off-site meetings to understand customers' business requirements.
- Assist with the development of technical educational, marketing, and sales material in support of customer success.

Skills, Experience, and other requirements
- Minimum of 4 years of customer-facing experience in a services role preferably with a software vendor
- 3 years of experience in SaaS customer success and retention roles
- Prior experience in software delivery is a must; Experience in the security space is a strong plus
- Track record of delivering results above expectations with enterprise-level customers
- Excellent executive-level communication and presentation skills
- Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers’ needs
- Strong project management skills
- Ability to develop strong product/technology/industry knowledge
- Willingness to travel within North America

**_
We invite you to check out our Instagram Page to gain further insight into the Varonis culture_**

**_Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics._

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