Workplace Coordinator

1 month ago

Canberra, Australia Hub Australia Full time

Canberra CBD located, close to public Transport
- Working for a Great Place to Work Certified company
- Great benefits such as a wellness fund and professional development fund

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 6500 members nationally ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**The purpose of the role**:
As our Workplace Coordinator, you will help to deliver premium customer experiences to our community of members. A day typical day in this role would see you ensure our clubhouse is well maintained across stock levels, general facilities, basic Tech, and member move ins and outs. You will also be greeting guests and members at our welcome desk, as well and jumping behind the coffee machine to provide quality Barista made coffees.

**Responsibilities**:

- welcome members and their guests to Hub premium standards
- Participating in space audits and actioning needs for improvement;
- Administration and maintenance of meeting rooms as needed;
- Maintaining a register of Space coordinating requirements, timelines, resolution, etc., and working with the Hub management, colleagues in other Clubhouses, and other Hub Australia staff as required to ensure tasks and activities are resolved in a timely fashion;
- Coordinating and project managing onsite maintenance and works as required;
- Managing Clubhouse expense spreadsheets and credit card use, including uploading of receipts;
- Managing purchase of supplies necessary to operate the Clubhouse and run community events.
- Being the Clubhouse Tech Rep, following easy to use Zoom set ups and Tech instructions.
- Undertake basic maintenance tasks at Clubhouse, such as changing light bulbs, fixing furniture, putting up pictures, etc;
- Ensuring members are aware of any changes, etiquette and events via in-space posters, TV screens and projected images, information sharing at community events etc. to ensure members are informed on key space related activities;
- utilise in house systems to manage customer information and access pass requirements
- Making consistently amazing coffee that even the most discerning coffee customer would enjoy;
- Looking after our guests in following all prescribed Service Standards at all times;
- Overseeing the management of our Service Meeting Spaces - Booking management, turnover, tech, facilities, catering bookings and tours.
- Providing assistance to events and meetings, and catering for guests when required;
**Required training and experience**:

- Exceptional Customer experience, service standards
- A proactive approach to problem solving, fixing issues as they arise.
- You have a keen eye for detail and sweat the small stuff that makes member experiences unique and authentic;
- Previous experience as a Barista (with knowledge using a professional machine)
- Previous experience with boardroom management or F&B Room Attendant.
- 2+ years experience in a similar role;
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with new and existing members;
- The ability to build strong internal and external relationships, work well in a team and independently;
- Strong time management skills and able to juggle competing priorities whilst remaining solutions focused
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a** certified Great Place to Work**:

- Being part of a **B Corp and certified carbon neutral company** with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- **Work Life Balance** with a wellness program and fund
- A personalised training and **professional development program** to grow your skills and career
- Support to make a social and environmental impact with **paid volunteer leave** each year
- An invitation to our** biannual company-wide conference**, where you will meet all your teammates and have a lot of fun

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