Call Centre Operator

7 months ago

Heidelberg, Australia Dorevitch Pathology Full time

Call Centre Operator

**Job reference**: #5968**Brand**:Dorevitch Pathology**Location**: 16 - 18 Banksia Street, Heidelberg VIC 3084 (Dorevitch Pathology)**Work type**: Part Time (Permanent) 20.00 hours per week**Schedule**: 4 days per week (1-6pm Tues - Fri)**About**
**us**
- Dorevitch Pathology is part of Healius’ Pathology division, one of Australia’s leading providers of private medical laboratory and pathology services. We operate about 100 medical laboratories and 2,000 patient collection centres across metropolitan, regional and remote Australia. Each year, we provide one in every three pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals to small and remote Australian Aboriginal communities.**About the role**
- We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:
- Answering in-bound telephone calls and transferring of calls across the business
- Ability to make outbound telephone calls
- Communicate test results to our Doctor’s, Medical Support Staff and Warfarin Patients

**About you**
- To be considered for this position, you will need to have a great blend of skills, including:
- Excellent telephone Manner
- Ability to manage incoming calls in a professional and friendly manner
- Strong Customer Service and communication skills
- Experience within a similar role essential
- Previous experience and knowledge of medical terminology an advantage
- Clear, concise, and confident verbal and written communication skills
- Excellent attention to detail
- Good computer skills
- Ability to work as part of a team
- Previous experience an advantage however not essential
- .**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**How to apply**Right to work, background checks and clearances**
You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.**Vaccination requirements**
As per the Healius Group COVID-19 Vaccination Policy, Dorevitch Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. To support this, we require all employees to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutic Goods Administration, or provide an approved medical contraindication certificate.**Our commitment to diversity and inclusion**
- Dorevitch Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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