Switchboard Operator/receptionist

6 months ago

Heidelberg, Australia Austin Health Full time

Make an impact supporting patients, their families and carers
- Casual position
- Austin Campus
- Salary packaging + super (pro-rata for casual)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About Switchboard Services**:
Switchboard Services form part of the Information & Services Directorate and are often the health services first point of contact with the public. Our Team are required to work on switchboard and the reception desk located at the main entrance of the Austin Hospital.

The Austin Health switchboard is a high-volume call centre taking 2500-3000 calls a day.

**About the role**

A regular day will see you:

- Answer, screen and appropriately prioritise all telephone calls and enquiries
- Action emergency procedures, initiate prompt emergency paging and public address announcements as required
- Initiate individual and group paging and update the database as required

**About you**

To be successful in this role you'll bring with you:

- Excellent communication skills including telephone and switchboard experience
- Ability to work within a team environment, positively contributing to achievement of objectives
- Strong customer service focus
- Ability to work in an environment of change
- Demonstrated ability to work within a busy and demanding environment

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities

**Inclusion at Austin Health**

**Work with us

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