Customer Service Representative

2 weeks ago


Heidelberg, Victoria, Australia Healius Full time

About the Role

We are seeking an experienced administrative professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to patients, doctors, and medical centers.

Key Responsibilities:

  • Respond to calls from collectors in the field and address questions specific to test inquiries
  • Answer calls from patients, doctors, and medical centers
  • Book home visits
  • Manage high-volume calls in a fast-paced call center environment
  • Perform various administrative tasks
  • Participate in comprehensive training program

About You:

To succeed in this role, you will need to possess excellent communication and organizational skills, as well as proficiency in Microsoft Office applications. Previous experience in a similar role is highly desirable.

Salary: A competitive salary of $60,000 - $80,000 per annum, depending on experience, plus additional benefits.

Benefits and Wellbeing:

  • Access to exclusive discounts and vouchers from leading retailers
  • Corporate health insurance discounts and banking benefits
  • E-learning platform with courses and learning paths
  • Employee Assistance Program for employee health and wellbeing
  • Fitness Passport for subsidised access to fitness centres
  • Career growth opportunities within Healius network

Join a dynamic and supportive team at Healius and take advantage of exciting career opportunities



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