Switchboard Operator/receptionist

6 months ago

Heidelberg, Australia Austin Health Full time

Part time roles:

- Position 1: 24 hours
- Position 2: 24 hours

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the role**

Switchboard Services form part of the Information & Services Directorate and are often the health services first point of contact with the public. Our Team is required to work on switchboard and the reception desk located at the main entrance of the Austin Hospital.

The Austin Health switchboard is a high-volume call centre taking 4000-4500 calls per day.

**A regular day will see you**:

- Answer, screen and appropriately prioritise all telephone calls and enquiries
- Initiate individual and group paging and update the database as required
- Action emergency procedures, initiate prompt emergency paging and public address announcements as required
- Be available to work shifts as per roster requirements relative to a 24/7 service
- Work on switchboard and reception desk as per roster requirement

**About you**

To be successful in this role you'll bring with you:

- Excellent communication skills
- Demonstrated experience and commitment to meet customer’s needs
- Strong customer service focus

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Generous salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking and end of journey facilities for cyclists
- Five weeks annual leave, plus purchased leave options

**Inclusion at Austin**

**Work with us

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