Motor Mobility Customer Service Expert

3 weeks ago


Kawana Waters, Queensland, Australia Auto & General Full time

Company Overview:

Control Insurance Solutions is a leading provider of motor mobility services, located on the Sunshine Coast in Queensland. Our innovative business model focuses on delivering exceptional customer experiences and developing products to meet client needs.

About the Role:

We are seeking a highly motivated Customer Service Consultant to join our team. As a member of our Hire Car Team, you will engage with customers to deliver a high-quality experience, managing hire car bookings in line with insurance policy criteria.

Key Responsibilities:

  • Take ownership of customer inquiries and resolve issues efficiently.
  • Utilize technology and tools to administer customer cases effectively.
  • Adhere to rosters and schedules to ensure seamless service delivery.
  • Demonstrate a growth mindset by continually assessing performance against key indicators and taking proactive steps to improve.
  • Comply with industry regulations, company policies, and procedures.
  • Foster strong relationships with internal and external stakeholders.

Requirements and Qualifications:

  • Customer-focused attitude with excellent communication skills.
  • Ability to work in a fast-paced call centre environment.
  • Experience in identifying customer needs and resolving issues.
  • Strong multi-tasking skills and ability to prioritize workload.
  • Collaborative team player with a calm and composed demeanor.

Benefits:

  • Competitive salary of $65,000 - $75,000 per annum.
  • Modern office overlooking Lake Kawana.
  • Clear role accountabilities and measures of success.
  • Opportunities for career growth and development.
  • Employee discounts on various services and products.

What We Offer:

At Control Insurance Solutions, we value individual differences and foster an inclusive culture that creates a great place to work for all. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, please submit your application.



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