Customer Service Representative

3 weeks ago

Mascot, Australia Eaton Full time

**What you’ll do**:

- Responsible for adhering to Eaton MESH and EQMS systems and for own safe behaviors
- Responsible for doing what you are authorized to do and that you do it within the Eaton Delegation of Authority (DoA)
- Participates in effective people competency development and performance management program
- Operational Execution
- Supporting Eaton's digital first strategy
- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
- Develop & demonstrate a sound knowledge of the company’s products, policies and standards
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Share learnings and best practices with new team members
- Adopting a continuous improvement mindset and support key change initiatives
- Demonstrate a strong understanding of our products, services and systems
- Activity reporting and system management
- Actioning reports (e.g., OTD, Z reports, Open Order) to support revenue targets, manage internal SLA's and optimize the order to cash cycle
- Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions
- Responsible for reporting process and stock quality matters to management and entering NCRs into quality systems

**Qualifications**:

- 1-2 years working in customer service/support roles
- Experience in CRM systems, SAP Navigation is a Bonus
- Demonstrated experience working in ambitious and technical environments
- Excellent Stakeholder Management
- Teamwork and work independently
- Great time management and productivity to deliver results
- Strong customer service ethos with demonstrated experience
- Great attention to detail and high levels of accuracy

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