Customer Service Representative

3 weeks ago

Mascot, Australia ABBVIE Full time

**Summary of Job Description**:
We are looking for a hands-on individual enthusiastic about Customer Service with strong influencing skills to support the Operations team.

As a Customer Service Representative, you will work closely with AbbVie’s outsourced partners in order processing and the 3rd party logistics provider to ensure order execution and follow up with them regarding customer delivery queries. The team member is responsible for managing the reporting requirements from the Public and Private Hospitals, facilitating, and tracking anesthetic vaporizers at hospitals.

**Major Responsibilities**:

- Managing incoming calls and customer service inquiries
- Managing complaints, providing appropriate solutions and alternatives
- Processing incoming orders, product returns, rebates accurately and timely.
- Co-ordination and release of customer orders, product allocations
- Ensuring that all hospitals are properly equipped with the required equipment (vaporisers) and coordinating the return of equipment via our service centres.
- Provide support to other business activities and projects
- Liaise and support internal commercial teams and external key stakeholders
- Monitor and maintain optimal inventory levels with wholesalers
- Support new product launches, including the setup of new/replacement products with customers

**Education/Experience Required**:

- 3-5 years SAP experience and prior experience in a similar role, strongly preferred
- Strong computer skills with a thorough understanding of Microsoft Office programs, especially Excel

**Essential Skills & Abilities**:

- Strong organizational skills and detail oriented
- Ability to perform under pressure while juggling multiple tasks
- Able to work autonomously and demonstrate initiative, you go seeking opportunities to help colleagues
- Positive attitude and a willingness to learn and build on your knowledge
- Ability to adhere to deadlines and work in a team
- A good communicator, with excellent interpersonal skills

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