Customer Service Representative
1 week ago
- Provide high quality, efficient support to the customer service team, internal and external customers, thereby retaining and enhancing customer relationships and maximizing return on sales
- Act as key escalation person for key strategic customer inquiries, taking ownership of customer issues and following problems through to resolution Implement and evolve standard operating procedures and processes
- Helping to build good customer relationships, improve customer service experience, create engaged customers and facilitate organic growth
- Manage and Coordinate daily, weekly and monthly field service roster
- Manage service resources requirements for project and service maintenance work
- Act as key escalation person for key strategic customer inquiries, taking ownership of customer issues and following problems through to resolution Managing, Training and Developing dedicated team of service coordinators and customer representatives
- Leading the team on a day to day basis and monitoring KPI's
- Handle Inbound and outbound calls
- Drive superior Customer Service
- Develop and Manage monthly Service Operations dashboard
- Carrying out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures
- Commitment to the quality, safety and environment and proactively reporting any risks and issues
- Understanding the company mission, vision, policies, objectives and other requirements of the quality, safety and environment management system
Qualifications:
- Five years' experience in a managerial/supervisory role within Customer Service
- Track record of excellent customer service
- Customer service oriented, team player with initiative and willing to take on responsibilities
- Ability to pay attention to details and followup
Job:
Sales
Region:
Asia Pacific
Organization:
ANZD AustraliaNew Zealand Division
Job Level:
Individual Contributor
Schedule:
Full-time
Is remote work (i.e.
working from home or another Eaton facility) allowed for this position?:
Yes - Hybrid
Does this position offer relocation?:
No
**Travel: Yes, 10 % of the Time
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