Customer Relations Officer

3 weeks ago

Balcatta, Australia Eagers Automotive Full time

Friendly and supportive team environment
- Ongoing training and support within a National Automotive Group
- Busy and fast-paced role with development opportunities

**About the role**:
***

**Big Rock Toyota **has a rare and exciting opportunity for a
**Customer Relations Officer** to join our booming Service Department.

At Big Rock Toyota we are committed to providing excellence in customer service whilst creating a fun and dynamic environment for our staff. We are focused on systems, processes and working together as a team to achieve a result.

Reporting to the Service Manager, you will be responsible for improving the service retention by focusing on building important relationships between the dealership and its customers.

**To be successful in this role you will need**:

- Have 12 months+ experiences in a customer service role.
- Knowledge and understanding of vehicle servicing will be highly advantageous.
- To be positive, friendly and personable with a genuine caring nature and a passion for customer service.
- Professional phone manner.
- Ability to work unsupervised and meet measured targets.
- To be driven, self-motivated and willing to work hard.
- Strong communication and problem-solving skills.
- Excellent time management and organisational skills.
- Computer literacy with competency using the Microsoft Office suite of programs including Word, Excel and Outlook.
- Experience using Tune/ Revolution DMS is desirable but not essential as training will be provided.
- Previous experience in a similar role will be highly advantageous.

**A career in the automotive industry requires enthusiasm, ambition and a passion for success. If you have what it takes to be part of our winning team, we want to hear from you today**

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top of the line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Big Rock Toyota** is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

**Eagers Automotive - Moving Together

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