Customer Service/sales Administrator

2 weeks ago


Balcatta, Australia RIC publications Full time

Who are we?

‘Teaching’ can mean many things: inspire, challenge, entertain, listen, support - all to create a better future for students.

At R.I.C. Publications, we are passionate about supporting teachers do what they do best - teach We create and publish timesaving, high-quality, curricula-aligned resources designed to support educators around the world.

The Role:
Are you super organised? Detail-oriented? And are you looking for an opportunity that offers you variety, creativity, and opportunity?

We are looking for an experienced Sales Support / Administration Specialist to join our team. Your key responsibilities include, but are not limited to:

- Contact customers in case of overpayment and manage potential refunds
- **Run and disperse daily reports from our ERP system (SAP Business One)**:

- Send out monthly statements to +/- 20 of our top customers
- **Answering incoming calls and customer account queries**:

- Greeting customers and managing shop stock
- **Monitoring of the sales inbox and consolidation of customers feedback**:

- Management of office supplies, maintenance, team events etc.
- **Supporting the accounts, stock, and commercial dept. as required ** Ad hoc duties as required
- 5+ years' work experience **This is a customer-focused role, customer service experience is essential**:

- Strong communication skills and exceptional phone manners
- **Experience using SAP Business One or similar platform (e.g. MYOB) preferable **.
- Great attention to detail, self-motivation and initiative
- Must be able to start at 7.30 am

**Job Types**: Full-time, Part-time

**Salary**: $50,000.00 - $60,000.00 per year

Expected hours: 28 - 38 per week

Schedule:

- Day shift

**Experience**:

- Customer service: 3 years (preferred)
- Sales administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Balcatta, WA 6021 (required)

Work Location: In person



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