Customer Care Representative

3 weeks ago

Balcatta, Australia ActronAir Full time

**ActronAir is looking for a Customer Service superstar to join our WA Team**
- **
Competitive Salary commensurate with experience**:

- ** Fun, Supportive team environment**:

- ** Career growth and Development opportunities**

**ABOUT US...**

ActronAir is a leading Australian manufacturer of Air-conditioning equipment supplying both residential and commercial products to the market. The company has been operating for over 39 years with an enviable record for continuous growth.

**ABOUT THE ROLE...**

Reporting to the State Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team.

In this role you will be responsible for:
**Customer Support**:

- Process payments and purchase orders
- Prepare daily reports
- Provide information and documentation to customers when required
- Forward new business leads to the relevant Sales Account Executive for follow up
- Provide relevant information to other teams to ensure customer deliveries are met on time
- Log and monitor any authorised Goods Returns requests
- Issue relevant documentation to customers as required

**System Entry and Update**
- Ensure that all orders are accurately entered into the system per customer requirements and company policy
- Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
- Review production schedule report to confirm delivery dates for all orders
- Other general admin and Office support duties

**ABOUT YOU...**

The Customer Care Representative position requires someone with strong customer service, time management and organisational skills who is comfortable working in a busy environment, delivering a quality, high-level customer experience.

Experience working in a company utilizing Microsoft Dynamics or similar Business system, as well as in an environment dealing with tradespeople is preferred (but not essential).

**To be successful in this role you will**:

- Have a minimum of 2 to 3 years’ experience within a similar role
- Have previous experience with Microsoft Dynamics (highly regarded)
- Have worked with tradespeople
- Be positive, friendly, energetic and diplomatic with excellent communications skills
- Be able to work with mínimal supervision and use your initiative when required
- Have the ability to work under pressure and manage many and varied tasks simultaneously
- Have strong computer literacy
- Understand and deliver strong customer service focus and customer follow-up
- High attention to detail and accuracy
- High level of diplomacy with the ability to problem solve and resolve conflict
- Be open to further training and education re our products, customer service and processes

**Relevant qualifications**:

- Certificate III in Customer Service or similar qualification will be highly regarded.
- A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage.

**HOW TO APPLY....**

To provide an expression of interest in this opportunity,

please click the **APPLY BUTTON** below.

Thank you in anticipation of your interest in ActronAir.

No recruitment agencies please

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