Service Contracts Sales Leader

5 months ago

Mascot, Australia GE HEALTHCARE Full time

**Job Description Summary**: The Service Contracts Sales Leader is responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the GE Healthcare (GEHC) ANZ business and ensuring a positive customer experience.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities include but are not limited to**:

- Achieve or exceed the budgeted revenues on an annual basis for all service contract revenue streams
- Sets the vision, commercial and operational tactics to develop a strong service contracts team, across the various product modalities to deliver an outstanding customer experience
- Leads and participates in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams.
- Set team objectives and budgets and manage allocation of work through workforce design.
- Work with the Pricing Specialist, Service Segment Leader and Commercial Service Leader to ensure we have Service Contract offerings that are both profitable and market competitive.
- Coaches and manages individuals to drive overall accountability, ownership, and progress against goals and targets.
- Act as the escalation point from the senior team members for pricing approvals for maintenance Service Agreements and Point-of-Sale service quotes included in equipment deals.
- Provide and facilitate coaching, training, and support, including team development for all members of the Service Contracts team to improve their commercial, negotiation and communication skills.
- Collaborate with peers in the Service Organisation, Functional teams and Sales Leadership teams to drive and execute on key business priorities and drive a customer first approach to resolving issues and winning future install base.
- Manage professional relations with key customers to deepen understanding of customer challenges and needs
- Ensure customer issues and enquiries are prioritised for resolution
- Lead the collaboration with Sales team on customer communication, escalations, and opportunities for through life support activities of customers equipment.
- Work closely with the On-Demand Service Sales Leader on ensuring the best service solutions are presented to the customer
- Provide oversight to the team, to maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools
- Conducts regular funnel reviews with Service Sales team to drive service contract revenue pacing and assist with any issues.

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

**Qualifications**:

- Bachelor’s Degree in business, marketing or finance
- Minimum 5 years’ experience in commercial, customer service or marketing roles
- Highly developed communication, negotiation, presentation & interpersonal skills
- Demonstrable track record including ability to lead and drive change and innovation
- Strong commercial acumen and drive with proven ability to meet revenue targets
- Excellent written & verbal communications skills
- Comprehensive knowledge of the healthcare marketplace with a healthcare sales background is advantageous
- Ability to collaborate with colleagues to achieve a successful outcome

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with

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