Customer Service Administrator

5 months ago

Mascot, Australia Kone Full time

**Great benefits and remuneration - Base + 12.5% super + bonus**:

- **Work with industry-leading products and technology**:

- **Free Parking & Gym access onsite**

**At KONE, you'll find innovation that goes somewhere.**

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

**The future of work is flexibility**

**At KONE, we bring buildings to life.**

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

**Why this role?**

KONE Australia is looking for **a Customer Service Administrator **to join our team in **Mascot, Sydney **. This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner.

The Customer Service Administrator role is the voice of KONE, focusing administrative support related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. He/ She provides administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.

**What will you be doing?**
- Supports Sales staff with contract creation for new maintenance contracts
- Process maintenance contract cancellation requests and inform billing Administrator when invoice cancellation or credit note creation is required
- Carries out data checks and quality audits for new contracts
- Assists in contract and Sales order creations for public bids
- Support Sales team with proposal creation for Public Tenders
- Take ownership of customer queries and follow up to get a resolution
- Support in customer data maintenance
- Provides reports for Key Accounts
- Manages safety and site access documents of site personnel

**What are we looking for?**
- Previous experience working in a fast-paced customer service environment.
- Passion for providing excellent customer service is essential.
- Attentions to Detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills, multitasker, and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- SAP, Salesforce system knowledge is advantageous but not essential.

**There’s so much more to KONE than you may realise.**

**_What we offer? _**

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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