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Ward Clerk
3 months ago
Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: Austin Health
**Salary**: Salary not specified
Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety
Reference: 51297
- **Full time position 38hrs a week + ADO**:
- ** Location: Ward 7 East**:
- ** Competitive base + salary packaging + super**
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We are world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.
**Ward 7 East** is a 32 bed Acute Medical Ward belonging to the Division of Medical Services. Ward 7E is currently operating as an Acute General Medical ward, the single rooms will be allocated to COVID or infectious patients as the need arises. We pride ourselves on our successful response to COVID from 2020 - 2023 and have been recognised for our efforts in keeping patients and staff safe.
Primary patient flow comes from the Emergency Department, our secondary patient flow comes from the critical care areas. We are a busy unit and play a key role in patient flow and access across the hospital.
Our Ward prides itself on quality patient care delivery to our ageing population and our commitment to the retention and professional development of our dynamic staff. As we strive to uphold the Austin Values: Our Actions Show We Care; We Bring Our Best; Together We Achieve and We Shape the Future.
7 East Mission Statement**:_“_**_7 East is committed to providing the highest level of Quality Care for all Patients through Compassion, Respect, and Outstanding Leadership in the field of Specialist Medical Nursing_**_”_**_._**
The** Ward Clerk **Position requires you to do the following:
- To collaborate with nursing staff and promote excellent customer service, which delivers prompt and efficient response to patients/relatives and colleagues.
- Communicate effectively and promote a supportive team approach within the ward to ensure good working relationship.
- Answer phones promptly & professional and be able to re-direct calls to relevant people/areas.
- Always ensure patient/staff confidentiality in accordance with the Privacy Act.
- Maintain medical records including file reports and ensure adequate supply of patient labels.
- Maintain ward-related records and databases as directed.
- To screen and appropriately prioritise all telephone calls and enquiries for the Inpatient Unit.
- To receive, sort and prioritise all Inpatient correspondence.
- Photocopy, collate and finish documents and reports, filing as required.
- Where appropriate, respond to all relevant correspondence and requests for information.
- Ensure timely communication of information.
- To make timely appointments and distribute discharge information to patients and GP’s, where relevant.
- Facilitate interpreter bookings as required.
- Help with the up keep of the ward and ensure maintenance and repairs of equipment is promptly attended to.
Abide by Austin Health corporate policies and practices as varied from time to time.
**To be successful in this role you must**:
- You need to fulfil the criteria set out in the position description
- Have up to date immunisation including COVID.
**Our benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive well being program
- Mentoring and career development opportunities
- On site childcare, easy access via public transport, car parking and end of journey facilities for cyclists
**Inclusion at Austin**:
**Application instructions**:
- Cover letter
- Current Curriculum Vitae (CV)
- Immunisation status
