See more Collapse

Customer Service Officer

4 weeks ago

Melton, Australia genU Karingal St Laurence Limited Full time

**Do you want to improve your skills or kickstart your career within Employment Services or Administration?**

Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a** Customer Service Officer **to join our **Melton **office

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives

At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

**About the Job**

As a Customer Service Officer, you will use your skills to provide high quality first point of contact customer service to participants and stakeholders. You will manage the front desk of a vibrant and inclusive office which works in both the Workforce Australia and the Disability Employment Services sector. Daily activities will include but aren't limited to, general AD hoc support, supporting staff members and coordinating onsite activities, assisting clients with general matters and more. This role will be varied will suit an individual with good customer service and conflict resolution abilities.
- Provide professional support and service to all customers of MatchWorks - including participants, employers, training
organisations, support services and the general public
- Provide information of servicing arrangement based on specific program of service
- Multitasking abilities to deal with customers face to face and on multiple incoming call lines
- Ensure scheduling of participants is met and consultants are advised of arrival
- Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering and making sure facilities are stocked and available for use

**Skills & Experience**
- Demonstrated strong administrative skills including word processing, data entry and filing
- The ability to use office equipment such as photocopiers and facsimile machines
- Proven ability to accurately record and retrieve information using a database system
- The ability to support the team across relevant updates in the community and training space
- A knowledge of RTO's and the NDIS programs is advantageous
- Exhibited strong customer service skills, including telephone manner
- NDIS Worker screening check or willing to obtain one

**About the Site**

Located at the** Melton** office, find your new work home in a place here where every day is a new adventure. In 1871 Melton was declared a shire due to its rich culture and history. In addition, Melton is a very community first area, boasting beaming residential areas which attract those far and wide, an abundance of community spaces and events, full of parks and trails and it even has a few wineries. Melton is an ideal location for your next employment journey. The role will work alongside approximately 15 other staff members in a high thoroughfare office.
- Based in Woodgrove Shopping Centre, everything you need is right by you
- Free parking and close to public transport
- Spend breaks walking along the local creek
- Close to several food options and amenities

**Why us?**

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ _ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day._

There are so many benefits available when you work with MatchWorks, some of which include
- **Investment in you**:In addition to a comprehensive induction program & ongoin

We have other current jobs related to this field that you can find below

  • Customer Service Officer

    4 weeks ago

    Melton, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for** Casual Customer Service Officers **for our **Melton **site. At MatchWorks, we believe everyone...

  • Customer Service Officer

    4 weeks ago

    Melton, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for** Casual Customer Service Officers **for our **Melton **site. At MatchWorks, we believe everyone...

  • Customer Service Officer

    3 days ago

    Melton, Australia Public Sector People Full time

    Local government opportunity - Part time working 20 hours per week - Paying $32.89 per hour + super This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Key Requirements**: - Experience delivering face to face, phone and online...

  • Customer Service Officer

    4 weeks ago

    Melton, Australia Melton City Council Full time

    **1 x Full Time Permanent Position - 40 hours per week 8.15am to 5.00pm** **1 x Part Time Permanent Position - 20 hours per week 9.30am to 1.30pm 5 days per week** **Band 4 - Salary Range $70,018 - $74,233 per annum (pro-rata for part time) + 11% Super + ADO (For Full Time)** **Both positions will be required to rotate between Melton & Caroline Springs on...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Fixed Term Position - Parental Leave Backfill until June 2025** **40 hours per week 8:15am to 5:00pm** **Band 4 - Salary Range $70,018 to $74,233 per annum Pro Rata + 11% Super** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    1 x Part Time Permanent Position25 hours per week - Monday, Tuesday, Thursday and Friday 9am to 3pm Wednesday 10am to 2pmSalary Range $65,365 to $69,299 per annum pro rata + 10.5% SuperAbout Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Full Time Fixed Term Position - Parental Leave Backfill until June 202540 hours per week 8:15am to 5:00pmBand - Salary Range $70,018 to $74,233 per annum Pro Rata + 11% SuperSalary offered will depend on level of skills and experience.About Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality...

  • Library Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Multiple Part Time Permanent Positions Hours per week**1 x Monday to Thursday position + One Saturday a month1 x Tuesday to Friday + One Saturday a month**Salary Range $61,480 to $64,853 per annum pro rata + 10.5% SuperAbout Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the...

  • Library Customer Service Officer

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Band 3** **2 x Casual Positions**: - Hourly Rate $41.66 + 11% Super** **1 x Part Time position - 21 Hours Per Week** **Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in...

  • Library Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Band 32 x Casual Positions: Hourly Rate $ % Super**1 x Part Time position 21 Hours Per WeekSalary Range $65,858 to $69,471 per annum Pro Rata + 11% SuperAbout Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to...

  • Library Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Band 3 2 x Casual Positions - Hourly Rate $41.66 + 11% Super 1 x Part Time Permanent position - 21 Hours Per Week Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super  About Melton City Council The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our...

  • Library Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Band 3 2 x Casual Positions - Hourly Rate $ % Super 1 x Part Time Permanent position - 21 Hours Per Week Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super About Melton City Council The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation...

  • IT Service Desk Officer

    4 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **Band 5 - Salary Range $76,355 to $87,925 per annum + 11% Super + RDO** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art...

  • Customer Service Library Technician

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Part Time Permanent Position - 7.67 hours per week** **Saturday 11.30am to 4pm & Sunday 12.50pm to 4pm** **Band 4 - Salary Range $70,018 - $74,233 per annum + 11% Super (pro rata)** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in...

  • Customer Service Team Member

    6 days ago

    Melton, Australia Assetlink Full time

    **Description**: About Assetlink From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Customer Service Representative

    4 weeks ago

    Melton, Australia GPC Asia Pacific Full time

    **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both challenging and rewarding. We have...

  • Library Customer Service Supervisor

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Part Time Permanent Position** **Saturdays 11.30am-4pm and Sundays 12.45pm-4pm (7.75 hrs per week)** **Band 5 - Salary Range $76,355 - $87,925 per annum (pro rata) + 11% Super** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in...

  • Casual Receptionist/customer Service Rep

    1 month ago

    Melton, Australia Derrimut 247 Gym Full time

    **The Organisation** Derrimut 24:7 Gyms are the fastest growing and most renowned Gyms in the Southern Hemisphere! It is a one stop shop for everything fitness! We are home to first-rate, champion exercise equipment brands, a supplement and gym gear superstore, and high-protein meal packs. Select locations offer extensive group fitness classes, a ladies...

  • Finance and Consumer Service Officer

    3 weeks ago

    Melton, Australia Windermere Full time

    Posted: 07/03/2024 Closing Date: 04/04/2024 Salary: $71,000.00 - $71,000.00 Job Type: Permanent - Full Time Location: Melton Job Category: Accounting,Community Services and Development Due to increased consumer demand, we are seeking a full-time **Finance & Consumer Service Officer** to join Windermere on a permanent basis. This fundamental and dynamic...

  • Client Services Officer

    1 week ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent** **Band 4 - Salary Range $70,018 - $74,233 per annum + 11% Super + ADO** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our...