Customer Insights Research Manager

2 months ago

Bella Vista, Australia Group Transformation Full time

**Customer Insights Research Manager
- **12 month fixed term contract**:

- **Independently lead the end to end execution of research projects**:

- **Make a genuine difference to our customers
**What you’ll do
**This is a 12 month temporary contract opportunity within the Woolworths Customer Insights team. The purpose of this role is to help drive the customer first culture by collecting customer insights through strategic customer research and communicating insights to the business in a compelling way to drive action.
The Customer Insights Research Manager will build collaborative relationships with key stakeholders, liaise with partners across customer insights and strategy, and partner with other business stakeholders and external agencies to identify & transform customer insights into actionable recommendations.

This exciting opportunity also involves:

- Independently leading the end to end execution of customer research projects with a focus on agile approaches and methodologies..
- Implementing innovative ways of working to improve research efficiencies and effectiveness (eg use of AI tools, managing research in-house, connecting customer insights with other available data sets etc)Partnering with stakeholders across the business to build understanding of research metrics and embed actionable insights into decision-making.

**What you’ll bring
We are looking for an experienced research professional who enjoys working on projects end to end and collaborating closely with stakeholders.
- 7+ years previous customer insights or market research experience, agency and/or in-house corporate research function
- Bachelor's degree in Marketing, Business or analytical field preferred
- Hands on experience of both quantitative and qualitative research and fluent in analysing both quant and qual data to formulate customer strategy
- Proficient in using Q software and ideally Qualtrics
- Demonstrated experience in transforming customer data into actionable insights through pragmatic plans and engaging storytelling
- Exceptional stakeholder engagement; ability to influence and align stakeholdersStrong project management skills with the ability to multitask and prioritise

**What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- High impact role supporting our teams who enrich our communities.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.

**We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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