Technology Coach

2 weeks ago

Bella Vista, Australia Group Enablement Full time

**We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Technology Coach
- Join an innovative and dynamic team with an inclusive culture
- Shape the future of critical business functionsStrong opportunities for growth and career development in role

**What you’ll do
- Onboarding Development: Design, implement, and manage new user onboarding processes for Woolworths Group, focusing on new technology adoption.
- Change Management: Develop and execute a comprehensive Change Management framework to smoothly integrate new technologies into Woolworths' IT business.
- Training Program Facilitation: Create and deliver a structured Train the Trainer program to equip trainers with the skills and knowledge to effectively support users.
- User Coaching and Support: Provide coaching and support to customers and support teams, enabling them to confidently use and troubleshoot new technologies.Self-Service Resources: Develop, implement, and manage a Self Help portal to empower end users with readily accessible information and resources.

**What you’ll bring
- Technical Support Background: A minimum of 3 years of experience in a technical support role, demonstrating proficiency in troubleshooting and resolving technical issues.
- Training and Coaching Expertise: At least 3 years of experience as a Technology Trainer or Technology Coach, showcasing a strong ability to deliver engaging and effective training programs.
- Strong Communication Skills: Excellent communication skills, including the ability to convey technical information clearly and concisely, with a positive and approachable demeanour.
- Change Management Experience: Proven experience in managing change within a technological context, demonstrating adaptability and the ability to guide others through transitions.Positive and Approachable Attitude: A helpful and supportive disposition, fostering a positive learning environment and building strong relationships with users.

**What you’ll Experience
- Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- 4 weeks paid leave for secondary caregiversWellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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