Customer Service Assistant

1 month ago

Perth, Australia Curtin University of Technology Full time

$56,482 - $61,568 (G03) + 17% superannuation
- Full time, permanent position
- Free gym membership included

**Job Reference: 755770**

Join our fun, dynamic and supportive **Curtin Sport and Recreation team **as our **Customer Service Assistant**

In this role, you will be the warm and welcoming face for our visitors, members, and patrons of Curtin Stadium. This role combines customer service, administration, and reception duties, where you will manage inquiries, support the membership team, and oversee bookings for internal and external areas of the stadium.

You’ll also help create a welcoming, inclusive atmosphere while assisting with café operations and ensuring the smooth running of daily activities. This is a perfect role for someone with strong interpersonal skills and a passion for delivering exceptional customer service in a sport and recreation setting.

As an employed team member under the umbrella of Curtin Sport and Recreation, you are encouraged to utilise all the attractive services offered with a free gym membership to Curtin Stadium’s state-of-the-art sport and active recreation facility. This is a great opportunity to utilise your experience to enhance the wellbeing and betterment of our students, staff and community and support our pursuit to _make tomorrow better._

**Duties and Responsibilities**:

- Provide support for gym membership administration and assist the Membership Sales team.
- Manage booking systems for internal and external venue hires.
- Act as the main point of contact for visitors and ensure a professional, welcoming environment.
- Assist in café operations, including overseeing orders and ensuring stock is maintained.
- Maintain accurate records of customer interactions and follow through on action items.

**To Be Successful in This Role, You Will Have**:

- Previous experience in customer service, with a focus on administration, reception and/or hospitality.
- Strong communication and interpersonal skills, with the ability to build positive relationships with diverse customers.
- A friendly and approachable manner, with the ability to remain calm under pressure.
- A passion for working in a sport and recreation environment.
- Proficiency in basic computer systems and experience with booking or CRM systems is desirable.

**Key Requirements**:

- Working with Children Check (WWCC)
- First Aid Certificate
- Current permanent working rights in Australia
- Ability to work outside of normal working hours as required

**Join us**

Please provide a cover letter, and your CV to allow us to assess your suitability for this role.

**Applications close**:10:15AM Tuesday 5 November 2024

**Curtin Sport and Recreation**
***
At Curtin, our commitment is to ignite inspiration and captivate students on campus, enriching the student experience. We're not just about academic excellence, we believe in nurturing the whole individual, and sport and recreation play a pivotal role in our community. Our programs are designed to enhance physical health, foster social connections, and enrich the university experience through teamwork, exercise, and social activities. We're committed to creating an environment where our students can thrive, not just academically, but in all aspects of their lives.

Our state-of-the-art facilities, comprehensive fitness, and recreation services, along with a diverse range of programs and events at Curtin Stadium, create an immersive environment where this vision comes to life. From innovative programs to exciting events, we aim to foster a truly holistic and enriching experience for our students, staff, and community.

***
**Disclaimer**:
If you have any queries in relation to this recruitment process, please contact our Curtin Careers team on 08 9266 9000 (option 3,1), quoting the reference number.
*

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