Customer Service Coordinator
7 days ago
**Customer Service Coordinator**:
- Location: Perth Office - CBD, WA, AU- 29 Oct 2024**Customer Services Coordinator - Perth CBD / Permanent - Full Time**
Join Western Power as a Customer Service Team Support, where you will play a crucial role in enhancing customer experience by supporting the Team Leader and serving as an escalation point for the Customer Service Officer team.
In this position, you will drive team performance, uphold our values, and contribute to a safe and inclusive work environment. Your expertise will directly impact service delivery, ensuring efficient resolution of customer issues while fostering a customer-focused culture. If you are passionate about coaching and collaboration, we invite you to apply
**Your Role in Action**
- Meeting allocated legal and regulatory compliance obligations
- Assist in the coaching, training and development of staff within the team and supporting the Team Leader in doing this.
- Provide first level technical / escalated support to CSO’s, sharing technical knowledge, information and learnings
- Assist Team Leader in management of performance indicators to ensure KPI’s are met
- Identify & assist in the implementation of process improvement opportunities
- Follow defined business processes, documentation variations where relevant
- Assist Team Leader in implementing plans for escalated events
- Process Customer Contacts (CUST 3.1)
- Process Customer Outbound Communications (CUST 3.2)
- Process Service Requests (CUST 3.4)
**What Makes You a Great Fit**
- Completion of year 12 with English and Mathematics
- At least 4 to 5+ years demonstrated experience in a front-line, high volume, customer service environment or related area
- Strong communication skills, both verbal & written
- Demonstrated ability to support and implement customer service strategies and support and coach others
- Demonstrated influencing and interpersonal skills
- Proficient with the MS Office suite of products, with good general PC literacy
- Ability to understand complex issues, analyse and define solutions
By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:
- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.
**Applications** **close on 12th November 2024
-
Customer Services Coordinator
1 week ago
Perth, Australia TechnipFMC Full time**Our company** TechnipFMC is a global oil and gas leader, specialised in subsea and surface technologies. Our mission is to enhance the performance of the world's energy industry. We do it by constantly challenging conventions and investing in our 20 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience:...
-
Customer Service Coordinator
22 hours ago
Perth, Western Australia Apex Full timeWe are looking for a Client Liaison Officer to join our team at Apex Resources.About the Role:Act as the key liaison between clients and the construction teamProvide regular updates and communicate effectively with clientsManage contract and construction queries in a timely mannerSchedule and coordinate meetings between supervisors and clientsMaintain...
-
Customer Service Coordinator
7 days ago
Perth, Australia Ozgene Full time**to advance humanity - inspire curiosity** - Curious to learn? Keen for a new challenge? Want to use your knowledge to make a difference? Then we are looking for you!_ **The Company**: For over 22 years, Ozgene has been one of the leading companies for biotechnology and medical research in the world. Our vision is to advance humanity by inspiring...
-
Customer Coordinator
2 weeks ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Coordinator
6 days ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Coordinator
4 days ago
Perth, Australia WesTrac Full time**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...
-
Customer Service Coordinator
40 minutes ago
Perth, Western Australia Liebherr-Werk Nenzing GmbH Full timeThe Customer Service Coordinator - Technical provides critical administrative support to the Builds Team and its customers by delivering timely and effective services.Key ResponsibilitiesCoordinate the opening and closing of jobs for allocated machines.Oversee the creation and submission of purchase orders and travel authorities.Collaborate with the team to...
-
Service Coordinator
7 days ago
Perth, Australia Diplomatik Full timeDiplomatik is seeking a dynamic and experienced **Service Coordinator** to join one of our valued clients based in Bibra Lake. This is a **permanent, full-time position** with an immediate start, offering the chance to play a key role in a thriving and reputable company. In this role, you'll oversee a diverse range of responsibilities, ensuring the smooth...
-
Customer Coordinator
2 weeks ago
Perth, Australia IKEA Full timeWho you are You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are...
-
Service Coordinator
6 days ago
Perth, Australia Pearl Recruitment Group Full timeOur client specialises in the manufacturing and mechanical maintenance of a wide range of prefabricated products and innovative industrial equipment in WA. As a result of ongoing and sustained growth, they are currently seeking an experienced Service Coordinator to assist their growing team. **Service Coordinator** **Redcliffe Location (+ free parking on...
-
Customer Service Specialist
4 days ago
Perth, Western Australia WATM Crane Sales and Services Full timeWe are seeking a skilled Efficiency Coordinator to join our team at WATM Crane Sales and Services. In this diverse role, you will be responsible for parts interpretation and coordination, ensuring seamless operations within our parts department. As a first point of contact for parts customer service, you will provide high-quality support to our customers and...
-
Customer Service Manager
59 minutes ago
Perth, Western Australia Cessna Aircraft Company Full timeJob Summary:The Aviation Relationship Specialist serves as the primary point of contact with customers. Works closely with the Service Center Team to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for ensuring customer satisfaction by coordinating with the Service Center Team.
-
Customer Delivery Coordinator
2 weeks ago
Perth, Australia VOCUS Full timeProgress your customer service career - Full & comprehensive learning, training & development provided - Generous discounts on power, gas, mobile and internet Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to **Do it. Own it. Love it**. and...
-
Customer Experience Coordinator
1 day ago
Perth, Western Australia ClearCompany Full timeRole OverviewWe are currently looking for a highly motivated customer experience coordinator to join our team at Miss Maud. As a key member of our staff, you will be responsible for overseeing the delivery of exceptional customer service and ensuring that our customers have an enjoyable experience.Key Accountabilities:Coordinate and execute customer service...
-
Customer Service Officer
5 days ago
Perth, Australia Embodied Full timeIf you are looking for a great work culture within a progressive and growing organisation where you can utilise your strong customer service and coordination skills, then you will thrive in this role. This dynamic company is seeking a highly organised Customer Service Coordinator to join their team. Based in Osborne Park, this opportunity is offering great...
-
Customer Service Coordinator
4 days ago
Perth, Western Australia Boart Longyear Full timeJob OverviewAt Boart Longyear, we are seeking a Customer Service Representative to join our team. The primary purpose of this role is to support the sale of our globally manufactured items to our APAC customer base.About the RoleManage orders, including quoting, bookings, back orders, and data entry.Provide customer service by answering queries and...
-
Customer Relations Coordinator
2 weeks ago
Perth, Australia Hudson Australia Full timeImmediate Requirement Will Consider Both Part-Time and Full Time Applicants Potential for Permanency Jandakot Location with Parking Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a...
-
Service Delivery Coordinator
4 days ago
Perth, Western Australia Justice Full timeWe are seeking a Service Delivery Coordinator to join our team. In this role, you will be responsible for coordinating the delivery of services to internal and external customers.You will work closely with our team to ensure that all services are delivered efficiently and effectively.A key focus will be on building strong relationships with our customers and...
-
Sales and Service Coordinator
1 hour ago
Perth, Western Australia CARSTAR Canada Partnership, LP. Full timeJob Summary: We are seeking a highly skilled Sales and Service Coordinator to join our team at CARSTAR Canada Partnership, LP. In this role, you will be responsible for coordinating sales efforts, managing customer interactions, and ensuring seamless service delivery.Key Responsibilities:Coordinate sales activities and provide exceptional customer...
-
Customer Service Coordinator
6 days ago
Perth, Western Australia Advanced Personnel Management Full timeCompany OverviewAdvanced Personnel Management (APM) is a global organization that enables better lives for its employees and the communities it serves. With over 15,000 people across 11 countries, APM provides critical services to those in need.This role is part of APM's Human Services team, where you will be working closely with community service providers...