Customer Service Coordinator
2 months ago
**Customer Service Coordinator**:
- Location: Perth Office - CBD, WA, AU- 29 Oct 2024**Customer Services Coordinator - Perth CBD / Permanent - Full Time**
Join Western Power as a Customer Service Team Support, where you will play a crucial role in enhancing customer experience by supporting the Team Leader and serving as an escalation point for the Customer Service Officer team.
In this position, you will drive team performance, uphold our values, and contribute to a safe and inclusive work environment. Your expertise will directly impact service delivery, ensuring efficient resolution of customer issues while fostering a customer-focused culture. If you are passionate about coaching and collaboration, we invite you to apply
**Your Role in Action**
- Meeting allocated legal and regulatory compliance obligations
- Assist in the coaching, training and development of staff within the team and supporting the Team Leader in doing this.
- Provide first level technical / escalated support to CSO’s, sharing technical knowledge, information and learnings
- Assist Team Leader in management of performance indicators to ensure KPI’s are met
- Identify & assist in the implementation of process improvement opportunities
- Follow defined business processes, documentation variations where relevant
- Assist Team Leader in implementing plans for escalated events
- Process Customer Contacts (CUST 3.1)
- Process Customer Outbound Communications (CUST 3.2)
- Process Service Requests (CUST 3.4)
**What Makes You a Great Fit**
- Completion of year 12 with English and Mathematics
- At least 4 to 5+ years demonstrated experience in a front-line, high volume, customer service environment or related area
- Strong communication skills, both verbal & written
- Demonstrated ability to support and implement customer service strategies and support and coach others
- Demonstrated influencing and interpersonal skills
- Proficient with the MS Office suite of products, with good general PC literacy
- Ability to understand complex issues, analyse and define solutions
By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:
- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.
**Applications** **close on 12th November 2024
-
Customer Service Coordinator
4 weeks ago
Perth, Western Australia BDO Full timeAbout the RoleWe are seeking a skilled Customer Service Coordinator to join our client services team at BDO WA. To succeed in this role, you will have a passion for delivering exceptional customer service and a willingness to learn and be proactive in your approach.This role will involve working closely with our team to ensure the smooth operation of our...
-
Customer Service Coordinator
4 weeks ago
Perth, Western Australia Workpac Full timeJob OverviewWe are seeking a highly motivated and organised Customer Service Coordinator to join our team in the Capel area, South West region of Western Australia.The successful candidate will be responsible for delivering exceptional customer service, responding to enquiries from ratepayers, contractors, and suppliers, and providing accurate information...
-
Customer Service Coordinator
3 weeks ago
Perth, Western Australia Myintegra Full timeAbout MyIntegraMyIntegra is a leading provider of Plan Management and Support Coordination services to people with disability, their families and carers.We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016 and are committed to championing empowered living for people with disability.We provide independent and unbiased...
-
Customer Service Coordinator
2 months ago
Perth, Australia Aurizon Full timeJob Number: 95195-327494 Work type: Permanent - Full Time **Location**: Perth Categories: Consulting / Strategy, Customer Service / Sales, Transport Operations & Logistics, Account Management / Business Development, Business Professional **Location**:Perth **Remuneration/Benefit**:Competitive remuneration and benefits - Australia’s largest rail...
-
Customer Service Coordinator
4 weeks ago
Perth, Western Australia Workpac Full timeJob DetailsThis is an exciting opportunity to work as a Customer Service Coordinator in the Capel area, Western Australia.About Our ClientOur client is the local government authority responsible for the South West region of Western Australia, covering the land between Bunbury and Busselton, approximately 200 kilometres south of Perth.Job DescriptionThe...
-
Customer Service Coordinator
3 weeks ago
Perth, Western Australia Talent Right Full timeTalent Right has partnered with ADP Store Fixtures to fill the role of Client Support Specialist. This position is ideal for a proactive professional who can deliver exceptional customer service while supporting office operations.About the CompanyADP Store Fixtures, based in Perth, is a leader in commercial fit-out and shopfitting. The company is known for...
-
Customer Service Operations Coordinator
4 weeks ago
Perth, Western Australia Talent Right Full timeAbout ADP Store FixturesTalent Right has partnered exclusively with ADP Store Fixtures, a leading commercial fit-out and shopfitting company in Perth. This partnership focuses on delivering exceptional customer service while supporting office operations.ADP is committed to providing innovative, customer-focused solutions that drive continuous improvement....
-
Customer Service Coordinator Professional
4 weeks ago
Perth, Western Australia Rentokil Initial Full timeJob Title: Customer Service Coordinator ProfessionalRentokil Initial is a leading international company with a strong presence in the market.About UsWe are a growing and successful business, employing approximately 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs for our team members to enhance their...
-
Customer Service Coordinator
4 weeks ago
Perth, Western Australia Linkforce Full timeAbout the RoleLinkforce, a leading integrated maintenance and project services delivery business, is seeking an experienced Receptionist to join our Operations team at our CBD head office.Key ResponsibilitiesProvide exceptional customer service and greet visitors with a positive attitudeAnswer and manage incoming calls, correspondence, and emailsRaise and...
-
Customer Service Coordinator
4 months ago
Perth, Australia Amana Living Full time**Job no**: 496814 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **_Why Choose Amana Living?_** Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range...
-
Senior Customer Service Coordinator
4 weeks ago
Perth Airport, Australia dnata catering Full timeWe are seeking a highly motivated and experienced Senior Customer Service Coordinator to join our team at dnata catering. Key ResponsibilitiesThe successful candidate will be responsible for:Coordinating and managing day-to-day customer service operations to ensure excellent service delivery.Developing and maintaining effective relationships with internal...
-
Customer Service Coordinator
6 months ago
West Perth, Australia Resources Unity Full time**Company Overview**: Resources Unity is equipment, spares and wear parts distribution business with proprietary technologies and generic while comprehensive product range that covers most product lines that service resource sector. Our entity in West Perth primarily services mining industry. At Resources Unity, we prioritize a people-centric development...
-
Customer Service
7 months ago
Perth Airport, Australia Wymap People Full timeImmediate Start - Career Progression - Great Culture and Team Environment **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised handling and transport services to the airfreight, airport, and airline industries at a local and national...
-
Customer Service Specialist
3 weeks ago
Perth, Western Australia Myintegra Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our support coordination unit, you will play a vital role in delivering exceptional customer service to individuals with disability and their families.ResponsibilitiesProvide timely and professional responses to customer inquiries via phone, email,...
-
Customer Service Site Coordinator
4 weeks ago
Perth, Western Australia Sodexo Full time**About Us**Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees are our greatest asset through their commitment and dedication.We believe that our everyday actions have a big impact on individuals, society, and the planet. At Sodexo, we strive to create a lasting impact by providing service...
-
Service Coordinator
3 months ago
Perth, Australia Diplomatik Full timeDiplomatik is seeking a dynamic and experienced **Service Coordinator** to join one of our valued clients based in Bibra Lake. This is a **permanent, full-time position** with an immediate start, offering the chance to play a key role in a thriving and reputable company. In this role, you'll oversee a diverse range of responsibilities, ensuring the smooth...
-
Customer Service and Operations Coordinator
3 weeks ago
Perth, Western Australia Madison Technologies Full timeCompany OverviewMadison Technologies is a leading provider of connectivity products and technologies, employing over 160 people across Australia and New Zealand.The company was established in 1991 and comprises several specialist businesses that develop and distribute innovative solutions for communication, audio visual, and wireless networks.The...
-
Disability Service Coordinator
4 weeks ago
Perth, Western Australia Activ Full timeWe are seeking a skilled Disability Service Coordinator to join our team at Activ, where you will play a crucial role in managing customer relationships and ensuring a positive experience for individuals with disabilities.
-
Service Coordinator
6 months ago
Perth, Australia Pearl Recruitment Group Full timeOur client specialises in the manufacturing and mechanical maintenance of a wide range of prefabricated products and innovative industrial equipment in WA. As a result of ongoing and sustained growth, they are currently seeking an experienced Service Coordinator to assist their growing team. **Service Coordinator** **Redcliffe Location (+ free parking on...
-
Service Coordinator
4 months ago
Perth, Australia Diplomatik Full timeDiplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake. This role on a permanent basis and an immediate start. **The role will see you complete a variety of duties and not limited to**: Liaises with the WA Operations Manager and State Manager in relation to the overall Service,...