Customer Service Associate

1 week ago


Perth, Western Australia TSA Group Full time

Job Role Overview

As a Customer Service Agent with TSA Group, you will partner with Services Australia to provide essential payments and services to everyday Australians. Our team ensures Aussies receive the assistance they need, whether it's welfare support, Medicare services, or help during emergencies.

Key Responsibilities

  • Represent Services Australia within our Tier 1 Digital Support team
  • Deliver comprehensive training in a supportive environment
  • Utilize self-service portals to assist customers in finding information
  • Forge authentic connections with each interaction, ensuring every customer feels valued and heard
  • Show empathy and support, particularly for our most vulnerable customers
  • Deliver exceptional care and service in every interaction, leaving customers satisfied

Qualifications

  • Integrity is key: Respectful, Open, Honest, and keeping it real
  • Smooth Talker and Tech-Savvy: Navigate different systems with ease and communicate effectively
  • Driven, Engaging, and Resilient: Rise to challenges and bounce back stronger
  • Big Heart for Customers: Genuinely care about making a positive impact on people's lives
  • Availability with our rotating roster, Monday – Friday, 7 am - 7 pm
  • Full-time role based at our office


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