Aps 5 - Rehabilitation Administration Officer

5 months ago


Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

APS 5 - $81,690 - $89,615 per annum plus superannuation
- People Division
- Adelaide SA, Canberra ACT, Hobart TAS, Sydney NSW

**Who we are**
People Division, led by the Chief People Officer, provides human resources (HR) functions for the Department of Climate Change, Energy, the Environment and Water (the department) with a clear focus on the department’s most valued asset: its staff.

Alongside contemporary HR functions, projects and strategies People Division is also responsible for:

- Enhancing the department’s focus on safety.
- Enterprise bargaining.
- Cultural and change management.
- The department’s response to Australian Public Service reforms.

The Rehabilitation Services team sits within the department’s People Safety and Remote People Services Branch (PSRPS Branch). The PSRPS Branch is responsible for leading the department’s approach to providing a safe and respectful workplace, including rehabilitation and performance case management, work health and safety, wellbeing strategies, and change management practices. The PSRPS Branch also provides a strategic partnership offering for Parks Australia and the Australian Antarctic Division, working with these divisions to develop and deliver a suite of HR strategies to manage complex business needs associated with these operational areas.

The Rehabilitation Services team provides personalised case management services tailored to the needs of the department. With a focus on supporting our workforce through complex health-related matters, we provide guidance and specialised advice on early intervention and rehabilitation, driving towards positive outcomes for all stakeholders. We are guided by the needs of our business, our people, and specific human resources policies and programs.

**The Job**
- Compile and monitor a high-volume of inbox activity to ensure timely completion of tasks and adherence to deadlines.
- Utilised existing systems and procedures to assess and prioritise client inquiries and cases from intake through to allocation.
- Assign client cases to rehabilitation advisors based on established criteria and requirements.
- Ensure accurate record keeping and adherence to regulatory standards.
- Work closely with colleagues to ensure a smooth customer experience and seamless coordination of rehabilitation services.
- Identify opportunities for streamlining processes and implement improvements to enhance operational effectiveness.
- Establish and nurture productive relationships with internal and external stakeholders to facilitate collaboration and support of rehabilitation services.
- Address client enquiries and correspondence, delivering responsive an informative assistance.
- Arrange and oversee logistics for rehabilitation services, including invoicing and reconciliation, and workstation assessments.
- Maintain organised electronic file management within the designated record management system (Content Manager).
- Offer comprehensive administrative support to facilitate smooth operations.

**What we are looking for**
**Knowledge and experience**
- Proficiency in managing high volume administrative tasks with attention to detail and accuracy.
- Understanding of regulatory requirements and ability to ensure adherence to established standards.
- Strong verbal and written communication skills for effective interaction with clients and colleagues.
- Ability to prioritise tasks and manage competing priorities in a fast-paced environment.
- Dedication to providing excellent customer service and foster positive relationships with stakeholders.
- Capability to identify issues, troubleshoot problems, and implement practical solutions.
- Willingness to work collaboratively with team members and external partners to achieve shared rehabilitation goals.
- Ability to adapt to changing priorities and operational needs within the role.

**Skills and capabilities**
- Demonstrated ability to effectively manage complex administrative tasks, including information collection, tracking and documentation.
- Exceptional verbal and written communication skills, enabling clear and concise interaction with clients, colleagues, and stakeholders at all levels.
- Proven capability to prioritise tasks, manage competing deadlines and maintain high levels of productivity.
- Dedication to outstanding customer service, fostering positive relationships and addressing client inquiries and concerns with professionalism and empathy.
- Commitment to upholding ethical standards, maintaining confidentiality, and ensuring compliance with departmental policies.
- Flexibility to adapt to changing priorities, navigate challenges, and thrive in a dynamic and evolving work environment with resilience.

**Eligibility and other requirements**
**Citizenship** - To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

**Security Clearance** - This position requires a Baseline Vetting security



  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Executive Assistant

    4 weeks ago


    Greater Adelaide SA, Australia Australian Bureau of Statistics Full time

    APS 4: $72,973 - $82,080; APS 5: $82,085 - $92,201 (plus 15.4% super) - Office locations: Adelaide, Belconnen, Brisbane, Docklands & Geelong - permanent and temporary positions; full-time or part-time hours The Australian Bureau of Statistics (ABS) is looking to recruit several **Executive Assistants** at the APS 4 and APS 5 classification levels for both...

  • Aps 5 Program Officer

    5 months ago


    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT; Hobart, TAS; Melbourne, VIC; Perth, WA; Sydney, NSW - $87,264 - $93,294 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces -...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information...

  • Aps 5 Claims Delegate

    6 months ago


    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation The Compensation Processing & Payments Branch determines claims for incapacity and permanent impairment payments for clients who have accepted service-related injuries and diseases under the Military Rehabilitation and Compensation Act 2004 (MRCA) and/or the Safety, Rehabilitation and Compensation...


  • Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - Environment Information Australia Division - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Perth, WA, Sydney, NSW **Who we are** Environment Information Australia (EIA) has a vision to lead on, and be an enduring source of shared national, trusted and accessible...


  • Adelaide Region SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Bulk Recruitment (across Divisions) Division - Adelaide, SA,Brisbane, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW **Who we are** **The Job** As an APS 5 Executive Assistant, you will play an important role in supporting a Division Head (SES Band 2) to ensure their...


  • Greater Adelaide SA, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% superannuation - Adelaide - SA **The Role** As an authorised design developer and EW engineer, the incumbent will also be required to review the work of others, manage the configuration of simulation data files, conduct investigations and close-out of system problem reports, and develop amendments to section bench-level...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $88,923- $92,670 + plus attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Rehabilitation Advisor

    5 months ago


    Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 6 - $88,408 - $100,378 per annum plus superannuation - People, Property and Security Division - Adelaide (SA), Brisbane (QLD), Canberra (ACT), Melbourne (VIC), Perth (WA), Sydney (NSW) **Who we are** **The People and Policy Branch** are the front line of human resources (HR) for the department. We deliver timely and accurate responses to various client...


  • Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Office of the Capacity Investment Scheme - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Perth, WA, Sydney, NSW **Who we are** The Office of the Capacity Investment Scheme in the Department of Climate Change, Energy, the Environment and Water (DCCEEW) is...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation The Program Delivery Office (PDO) is an integral part of the ICT Delivery and Chief Information Officer Branches and administers governance across all projects, including: - Provides management and delivery guidance - Administers governance across programs/projects - Provides support for...

  • Program Officer

    5 months ago


    Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - Biosecurity Operations Division - Adelaide, SA,Brisbane, QLD,Melbourne, VIC,Perth, WA,Sydney, NSW - _Want to work in government to support & protect our agriculture industry? _ - _Interested in helping new biosecurity staff onboard and develop their skills? _ **Who we are** **Maritime Operations and...

  • Aps 4 Policy Officer

    5 months ago


    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $76,696 - $81,802 + Attractive Superannuation Policy Officers work under general direction and are responsible for the delivery of timely, efficient and effective administration support for the branch. Policy Officers will support the Benefits Policy Branch deliver policy advice to the Minister for Veterans' Affairs and Defence Personnel,...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106 + Attractive Superannuation - Contact Officer: Joanne Xu 0417 453 455 The Veterans’ Systems Assurance & Support (VSAS) Section, part of the ICT Delivery Branch under the Finance, Technology and Insights Division, is a critical link between DVA business delivery areas and our ICT Shared Services provider - Services...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...


  • Adelaide Region SA, Australia Australian Department of the Environment Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - People Division - Adelaide, SA,Brisbane, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW **Who we are** People Division, led by the Chief People Officer (CPO), provides human resources (HR) functions for the Department of Climate Change, Energy, the Environment and Water...


  • Adelaide Region SA, Australia Australian Government Department of Defence Full time

    $80,487 - $86,211 (plus Super) - Adelaide - SA, Canberra - ACT, Wollongong - NSW **The Role** Are you seeking an opportunity to support and enable Defence Intelligence Mission and shape the future of DIG's estate and property portfolio? The APS 5 Facilities Property Officer is accountable under limited direction to perform and achieve property management...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...

  • Aps 5 Policy Officer

    4 weeks ago


    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation As part of the Health Policy Reform team, you will work on foundational policy activities, from research and analysis to synthesising policy positions. You will contribute to managing and monitoring a project, internal stakeholder consultation, drafting instructions for legislative instruments, and...