Aps 5 Claims Delegate

1 month ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $88,923 - $92,670 + Attractive Superannuation

The Compensation Processing & Payments Branch determines claims for incapacity and permanent impairment payments for clients who have accepted service-related injuries and diseases under the Military Rehabilitation and Compensation Act 2004 (MRCA) and/or the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

The role of a Delegate within the Client Benefits Division of DVA is to enable eligible veterans to access compensation, health and other care services that promote and maintain self-sufficiency, well-being and quality of life. These services are provided for under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) which provide benefits for ADF and ex members who suffer mental or physical injury or contract a disease as a result of service.

Within the Perth and Adelaide teams, the Delegate role includes investigating and determining claims for injuries/diseases, permanent impairment and incapacity payments.

**Duties**
- Exercise delegations under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines
- Provide advice and guidance to clients and providers in regards to compensation services
- Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team management
- Monitor and manage external provider progress
- Liaise with internal DVA stakeholders to progress cases, provide supporting information or access additional services in the Department
- Participate in representational work, this may include providing presentations to transitioning Australian Defence Force members or relevant provider groups
- Contribute to the development of a cohesive and supportive team environment
- Undertake additional duties as requested.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

This recruitment process is being used to create a merit pool of

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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