Aps 5 Information Service Officer

7 months ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $88,923 - $92,670 + Attractive Superannuation

Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information Releases Team. This team takes carriage of processing all Open Arms legal notices including Freedom of Information (FOI) and subpoena requests, and APP12 Releases of Information (ROI) to Open Arms clients. This team delivers high quality services and support to Open Arms with responding to requests for information, escalations and liaison activities across Open Arms, the broader Department and the Ministers Office.

This role involves high attention to detail in the reviewing, collating and releasing of complex and sensitive client content, managing competing priorities to enable timely, effective and coordinated responses to all Information Releases while exercising sound professional and ethical judgement.

The occupant of this position will work closely with all members of the Clinical Policy and Governance section and may be required to undertake duties to support other similar functions within the team.

**Duties**
- Prepare the administrative tasks associated with Open Arms legal notices and ROIs for internal and external parties in accordance with legislative and policy authorities and within stipulated timeframes.
- Work with the Open Arms regional offices as required to assist in facilitating the review and collation of sensitive client information and preparing documents as required with high levels of attention to detail.
- Support ongoing clinical and organisational quality improvement activities and contributing to the development of clinical program policy advice and procedures.
- Contribute to the administrative functions associated with preparing high level and considered written summaries, briefs, reports, and responses to Open Arms senior management on sensitive client matters as required.
- Other duties as appropriate to support the section and best practice outcomes for clients and other business areas.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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