Customer Relations Manager

4 weeks ago

Melbourne, Australia Taipan Full time

Branch Melbourne
- Tenure Full Time
- Closing June 7, 2024

Demand for our products and services means we currently have an opening for an additional Customer Relations Manager based out of our Perth branch travelling and working with customers throughout Western Australia.

If you like the thought of working within our Customer Service Team and have experience in the hydraulics industry, then this is the position for you

The position includes all the tools of the trade; fully maintained company vehicle, laptop, phone and internet access.

**Who we are**:
At Taipan, we specialise in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia.

Our commitment to our workforce, customer service, great products and competitive pricing is a powerful combination in outperforming the competition. Our story traces back over 30 years, and throughout that time we have worked together to cultivate culture, instil our values, and support the ongoing development of our team and organisation.

Taipan is 100% Australian owned and operated, and we truly believe that people are the driving force behind any successful business. That is why we are focused on finding friendly, hardworking and ambitious team members and offering them a workplace where they can truly thrive and feel supported. Our goal is to build a team of enthusiastic experts who love working at Taipan and can add that something extra to create a customer base of raving fans.

**Why should you join the Taipan team?**

There are awesome benefits to working at Taipan We live and breathe our values, which creates a fantastic company culture and a great place to work. We even have a ‘Dream Manager’ on our team to help our team members recognise and reach their own personal and professional goals. She has helped six of our team to build or own their first home The support and opportunities at Taipan are endless for those willing to ‘dream big’.

Some of the highlights of working with us include:

- Free onsite parking.
- Competitive salary.
- Regular team social events and celebrations.
- Plenty of opportunities to upskill.
- A role with room for growth and advancement.
- A fun, supportive team environment across all departments.
- An inclusive and diverse workplace culture focused on personal wellbeing and teamwork.
- A stable and successful business with a bright future.

We also have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself. Whether you’re a manager or out on the warehouse floor, your role will make a difference. Bring your expertise and join our driven team today.

**The role involves**:

- Travelling to customers for face to face visits
- Working alongside the National Sales Manager
- Answering inbound telephone sales/technical calls
- Developing, managing and maintaining solid relationships with customers and key accounts
- Using strategic planning to develop and document a thorough understanding of Taipan customers’ needs and requirements offering customised solutions
- Proactive contact with customers as determined by their needs
- Maintaining regular contact to provide effective and interactive customer relationship management
- Be the main point of contact between specific key accounts and other internal team members
- Actioning, engaging and securing new customer enquiries
- Performing onsite visits on a regular basis
- Actioning customer requirements in a timely manner
- Ensuring customer records are up to date in company databases
- Performing Annual Customer Reviews
- Attending and participating in scheduled meetings and training as required
- Supporting and participating in Marketing campaigns
- Translating and data entry of sales quotes and orders
- Using a collaborative and open approach to resolving customer issues/complaints
- Achieving agreed Key Performance Indicators (KPIs) set by the National Sales Manager
- Providing monthly reports on customer base and KPIs to National Sales Manager
- Liaise with counter sales/walk in customers

**To be successful you’ll need some or all of the following**:

- Hose and fittings product knowledge desirable
- Parts interpreter experience desirable
- Customer service skills and salesmanship
- Communication skills
- Valid full driver’s licence
- Information and communication technology (ICT) literate

**Interested?**
- Applications for this position close June 7, 2024_

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