Assist Officers

7 months ago

St Kilda, Australia City of Port Phillip Full time

Synopsis:
ASSIST Officers (customer service)
- **Salary Range Band 4 $69,949 $74,670 + 11% super**:

- **2 x permanent and 3 x fixed-term (12 mths) roles currently available**:

- **Diverse and inclusive culture, with a supportive team. Located at the iconic St Kilda Town Hall**

**About City of Port Phillip**

We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market

City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

**What’s the role all about?**

Do you thrive in a fast-paced and supportive team environment? Love assisting customers?

We are excited to be on the search for ASSIST Officers who are part of the Customer Service team that connects our people, community and customers to the wide range of services the City of Port Phillip offers whether that is on the phone or face to face on the front counter, right here at St Kilda Town Hall.

As an ASSIST Officer, you'll be the extension of every service across the Council and be the first point of contact for most enquiries-providing guidance, connecting residents to relevant departments and actioning requests.

Your enthusiasm, ability to dissect customer requests and provide accurate information, deal with sometimes difficult enquires whilst remaining positive and providing a high-quality customer experience will see you succeed in these roles.

We have a passionate and driven team who all work together to deliver a customer service that positively benefits our community. An extremely rewarding career path where no two days will be the same

**Roles currently available**:

- 2 x permanent full-time positions
- 3 x fixed-term (12 months) full-time positions

**Recruitment Process**

**What you might do**
- Be the first point of contact for a broad range of enquiries via phone, in-person or online
- Build and maintain meaningful relationships with new and repeat customers
- Accurately and efficiently record enquiries into our CRM
- Take accountability to resolve enquiries on first contact where possible
- Contribute to our evolving customer experience and service to the community

**Who we are looking for**
- People with positivity and a genuine passion for providing a great customer experience
- Experience working in call centre is beneficial
- Ability to think on your feet in a fast paced environment
- Confident in handling complaints and ability to de-escalate situations where necessary
- Front counter and cash handling experience desirable
- Confident to explain complex information to customers in a clear and concise manner
- People who are resilient, adaptable and supportive
- And finally, an excellent team player

**Our work environment**

We love what we do and are all proud to work at the City of Port Phillip. Yes, we are local council, and we are one with vibrancy, passion and ambition who are welcoming, health conscious, diverse and inclusive.

Our main location at the iconic St Kilda Town Hall offers a heritage and modern open plan hub to work from where people can collaborate and develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

Proudly as one we all work and grow together, thinking creatively and strategically with courage, integrity, and accountability to put our community first.

**What’s in it for you**
- A knowledgeable and supportive team, so you feel comfortable and confident
- 2 week induction program, followed by 2 weeks of practical coaching and training
- Great opportunities to develop and career progression within your team or across council after 12 months
- Study assistance allowance of up to $4000 per year and 6 hours per week study leave for approved learning
- An active social club, supportive health and wellbeing program, and a well
- regarded Employee Assistance Program (EAP), and ability to salary sacrifice new technology, superannuation and vehicles
- Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work
- 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
- Plus, access to discounted public transport through our Commuters Club

**Important pre-employment requirements**

Prior to a formal letter of offer, preferred applicants will be asked to provide or complete:

- Evidence

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