Customer Service

3 weeks ago

Sydney, Australia PFD Food Services Full time

**Attractive** **Company** **Culture**:

- **Training and Career Progression**

At Fresh To Go Foods, we’re above and beyond ‘convenience’. We’re dedicated to creating every hand-made meal to perfection in our range of ready-made wraps and sandwiches.

**The Role**

The purpose of this role is to manage the day to day activities of the entire office function ensuring our customers are serviced effectively and timely whilst maintaining and developing good customer relationships.

**Key Responsibilities**
- Support, advise, mentor and train staff as required to ensure maximum productivity is achieved
- Ensure all staff are aware of all new product lines and relevant product issues
- Ensure that the office administration functions are being undertaken in an accurate and timely manner, including manage the banking, receipting and payroll
- Overseeing the inputting and invoicing of customer orders into MFG Pro
- Ensure customer call lists remain current at all times
- Ensure front counter / customer pick ups are serviced in a professional and courteous manner
- Follow-up on any customer complaints or issues as a matter of priority, liaising with key stake holders to ensure a quick and effective resolution

**Key Competencies, Skills and Qualifications**
- Significant previous management experience in a similar role
- Experience in food services, warehousing and distribution industry is advantageous
- Reliable with good time and organisational skills including the ability to manage own workload
- Ability to be assertive and work under pressure
- Driven to achieve set goals
- Customer focused with an eye for detail
- Excellent phone manner, verbal and written communication skills
- Solid data analysis and excel experience

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- You will be directed to the PFD Careers website to apply. PFD is a third-party service provider and will _collect, use and disclose your personal information to Fresh To Go Foods for recruitment purposes._

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