HR Case Management Specialist

1 month ago

Sydney, Australia NSW Department of Customer Service Full time

**HR Case Management Specialist**
- **DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**:

- ** Sydney, Gosford or Parramatta
- Flexible working conditions available across NSW**:

- ** Ongoing full-time opportunity**

We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner) to our high performing HR Operational Excellence team. You will be joining a sector leading team of supportive and innovative People and Culture practitioners. Our team is enthusiastic, driven and empathetic. People are at the heart of all we do and together, we make a difference.

**About the Opportunity**

As a HR Case Management Specialist you will partner with twelve portfolios across the Department including the State Insurance Regulator (SIRA), Office of the Building Commissioner, SafeWork, Fair Trading and Births Deaths and Marriages. You will make a mark by coaching and developing leaders, managing workforce capability, partnering with leaders for case management and delivering outcome-focused solutions.

**About People & Culture**
Our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision of providing the people of NSW with a great customer service when interacting with NSW Government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.

**A typical day of work for you might include**:

- Offering advice and coaching to the portfolio group on various HR matters, including but not limited to, managing conflicts, performance concerns, and grievances
- Partnering with DCS P&C Centre’s of Excellence to support the safety and wellbeing of our employees
- Developing and delivering informative and engaging training sessions to empower leaders
- Refining our service delivery to improve customer outcomes by assessing and updating methods, procedures and processes

**Let’s talk about you**
To be successful in this role you will possess a great blend of skills and experience, including:

- Demonstrated experience in case management (ideally two years plus experience)
- A customer centric and people centric mindset with strong decision-making skills
- Excellent communication and stakeholder engagement skills
- Enthusiasm, resilience, and energy to thrive in a fast-paced environment
- Strong ethics and values that align to our customer service driven culture

**Okay, so what’s next?**
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position.

**In **your cover letter please include the below**:

- Tell us about a complex case where you were the lead case manager and the outcome of this matter
- Your career aspirations and why you want to join our team
- The skills and experience you will bring to the role, and what you hope to get out of the role
- Your preferred work location and working hours

**Closing Date: Monday 11 December 9.59am (AEST)**

**The DCS Difference**

DCS is a great place to work, and it’s not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary starting at $106,024 - $117,363 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Visit our Careers site to find out what it means to work for us.

**You Belong

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