Client Service Officer

2 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.**

Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving?

Are you looking to re-enter the workforce and wanting to leverage off your ability to engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?

Are you looking for a customer service role where you can really make an impact?

As a client Services Officer you will provide a range of clerical and administrative services including, but not limited to responding to client enquiries, data entry and records management.
In the Registry, the Client Services Officer is primarily involved in working in the Operations Division.

**Some of your key accountabilities include**:

- Supporting the efficient operation of the NSW Registry of Births, Deaths & Marriages, including liaising effectively with a wide range of clients and stakeholders.
- Providing a high level of clerical and administrative support to the Registry
- Using computer systems to accurately enter and extract data
- Supporting the effective implementation of improved work practices

**To be successful in this role you should demonstrate**:

- Excellent customer service, communication skills and attention to detail
- A commitment to BDM’s vision and mission, and model organisational values and collaboratively create and generate service experiences that deliver timely quality outcomes for customers.
- Willingness to upskill and work across multiple teams within the Operations Division.
- The ability to manage multiple tasks at once and understand the importance of meeting our delivery standards
- The understanding of how to handle confidential and personal information withing organisational and legislative requirements
- Collaborative teamwork.Work part of a team to meet service benchmarks and provide best practice customer service.
- The ability to adapt and pivot across multiple areas of your role when required

**What we need from you**:
**Why NSW Registry of Births, Deaths and Marriages**

NSW Registry of Births, Deaths & Marriages was established in 1856 to maintain registers necessary for the purposes of recording Births, Deaths and Marriages in the state. We meet the varied and valid needs of our customers by providing a range of certificates, products and information services that help establish a range of legal entitlements and is the newest agency within the Department of Customer service.

**A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.**

Salary Grade 1/2, with the base salary for this role starting at $67,975 base plus superannuation.

**Closing Date: Monday, 29 May 2023 (09:59 am)**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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