Content Designer

1 month ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Content Designer**

**Grade 7/8, 24 month Fixed Term Contract**
- Full time, 24-month fixed-term contract in the Service NSW Website Team
- 35-hour week with the option to work compressed hours
- Base salary $95,136 to $112,164 plus superannuation and annual leave loading
- Live and work anywhere in NSW - Haymarket CBD office and hybrid work options available

**Join Service NSW**

At Service NSW our vision is to be recognized as the distinctive leader in the provision of government services to the citizens of NSW. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community.

Working with Service NSW you’ll have the opportunity to create change for good and make a difference to the lives of 8 million people in NSW.

**About the Service NSW Website team**

The service.nsw.gov.au website services around 7 million visits every month and is a 24/7 digital touchpoint for citizens and businesses to transact with and access support from the NSW Government.

Our website team is passionate about delivering a positive customer service experience and ensuring our Drupal CMS can help us achieve this.

We have a well-established, agile product team that brings together talented, web-focused content designers, UI/UX designers and engineers, who work collaboratively to ensure a seamless and optimised customer experience.

**Our content design discipline**

The Service NSW website has set the standard for content design across Service NSW digital products and our team of content designers takes pride in delivering high quality customer-centric experiences.

**As a mid-level Content Designer, you'll**:

- write, edit and publish plain English digital content using our Drupal CMS
- simplify difficult language and distil complex processes making them easy to understand
- work independently on governance tasks (content reviews and audits) to help ensure our content is current and accurate
- analyse feedback, research insights and data to inform content decision making
- work collaboratively on projects with senior and principal content designers in your team to establish sound working relationships with stakeholders.

**To be successful in this role, you’ll need**:

- experience in content design, and writing and publishing digital content for a complex government or corporate website using a content management system
- an understanding of user-centred design principles
- an excellent grasp of the English language, including grammar and spelling
- understanding of SEO, analytics, web accessibility and usability
- strong communication and negotiation skills.

**Interested?**

Download the Content Designer position description to learn about the responsibilities and capabilities for this role.

**To apply**
- a brief resume detailing your relevant skills and experience (maximum 5 pages)
- a portfolio with recent examples of your work.

**You belong here**

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.
Salary Grade 7/8, with the base salary for this role starting at $ base plus superannuation

**Closing **Date**:Monday 9th January 2023**, 5pm


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