Client Services Assistant

5 months ago

Melbourne, Australia Boston Consulting Group Full time

**WHAT YOU'LL DO**:
Reporting to the local Operations Services Senior Manager, the Client Services Assistant will work effectively as part of the Client Services Team, to carry out a diverse range of office and administration tasks to ensure the seamless running of daily operations. Responsibilities will include coordinating office logistics, meeting room requirements, and events, maintaining office facilities, general office administrative needs, and reception support.

**Employment type: Full time, 12m fixed term contract**

**YOU'RE GOOD AT**:
**Administration**
- Liaise with Building Management and security on relevant issues
- Log maintenance requests - cleaning, back of house and general office maintenance issues
- Purchase and stock control of corporate stationery, business cards, letterhead etc.
- Prompt response to Client Services distribution inbox
- Provide assistance with bulk photocopying, binding, large mail outs and ad hoc admin tasks as required
- Issue and monitor distribution of security & visitor access passes
- Ad hoc tasks and specific requests to ensure efficient running of the office

**Reception Coverage**
- Provide coverage at the reception desk and client reception area
- Ensure reception and front of house is maintained to a high standard at all times

***:
**Meetings and Functions Support**
- Act as a key point of contact in ensuring the Client Services Team coordinates internal and client meetings efficiently
- Prepare meeting rooms for staff and client events as per booking requests; including configuration of tables and chairs, AV equipment, ordering and set up of food and beverages, cutlery, crockery etc.
- Tidy and reconfigure rooms at the conclusion of meetings
- Assist with office related events and functions including set up, catering and other requirements as needed

**Amenities Management**
- Replenish fruit, snacks and stock each morning
- Ensure kitchens and utility point areas are clean and tidy as required (c: 2 times per day)

**Other**
- Attend and participate in ANZ Client Services and ANZ Operations Cohort meetings
- Assist with expenses as needed
- Assist with preparation of presentations for office meetings as required
- Other duties as communicated by the Operations Services Senior Manager or requests from other BST cohorts
- Back up of other Client Services roles as required

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- Experience in reception, office administration, hospitality or similar
- Intermediate technical skills (Outlook, PowerPoint, Excel, and Word)
- Sound organizational skills, with the ability to prioritize and time manage competing deadlines effectively
- Strong interpersonal and communication skills
- Proactive nature; willingness to assist others and identify continuous opportunities for improvement
- Solution-oriented attitude; you possess a strong focus on providing excellence in service delivery and employee/client experience
- Demonstrate honesty, integrity, and respect for others

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

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