Implementation Specialist

16 hours ago

Sydney, Australia Domain Group Full time

**Digital / Saas Solutions for key Real Estate Agency clients.**
**- **Deliver product demos / training for clients pre and post onboarding.**
**- **Hybrid working, team-based commission and career growth.**

**Who We Are**

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

**About the Role**

As an Implementations Specialist for our Corporate and Key Accounts, and under the wing of an experienced Solutions Leader, you will be a go-to expert for two of our flagship Real Estate software products. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to onboard new branches, drive product adoption, project manage rebrands and problem-solve along the way.
- Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products that are the glue between our other agent solutions platforms, in an environment of dynamic online collaboration that welcomes new ideas. _
- With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem._

**In a typical day you can expect to**:

- Provide product demos and training webinars to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
- Onboard new branches within our client businesses and ensure smooth integrations.
- Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
- Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
- Assist the Solutions Leader with retention of customers at the renewal stage.
- Anaylse data to identify risks and opportunities for sales.
- Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.
- Support conversations at the time of contract renewal to ensure that valuable clients are retained and continue to get the most value out of the solutions.
- Expand your knowledge to become an industry expert within the Real Estate tech solutions space.

**Our Ideal Person**:
ESSENTIAL**:

- Proven ability to embed products and train clients in a similar role (e.g. Customer Success).
- Excellent relationship building skills and strong communication.
- Comfortable to be client-facing
- Analytical mindset and ability to interpret data for risks and opportunities.
- Prioritisation and multi-tasking.
- Experience using a CRM system.

BONUS POINTS**:

- Real Estate, tech or Saas industry experience.
- Operations experience within a Real Estate Agency environment.

**Why Join Us**:
We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Discover your ideal work-life balance with our approach to flexibility;
- First-rate parental leave and wellbeing policies;
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

**What’s Next?**

**_
With our Christmas shutdown period approaching, successful applicants will be contacted in January. We appreciate your patience_

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