Customer Implementation Specialist

6 months ago

Sydney, Australia OneStop Full time

**Why choose OneStop?**

Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology.

Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants with the best on the go IT solutions and services.

**At OneStop we**:

- Promote a positive work-life balance, primarily working from home in an ultra-hybrid model.
- Have one day of paid Birthday Leave in the month of your birthday.
- Provide ongoing training, development & career opportunities.
- Are a team of customer centric, agile innovators.
- Have regular all staff collaboration days.

At OneStop we want you to bring your true self to work. We are energised by our individuality, unique perspectives, and differing experiences. We believe that all team members should feel valued, respected, and safe irrespective of their sex, marital status or pregnancy, race, age, sexual orientation, gender history, religious or political beliefs, impairment, family responsibility or family status.

We champion a “safe to fail” environment in which we learn from each other, share ideas, and are guided by our OneStop values of:
**We Are Purposeful** **-** **We Make Things Simple -** **We Are Inventive - We Achieve Together**

**The opportunity at OneStop**:
We are looking for a Customer Implementation Specialist to join our team on a **12-month fixed-term contract**. In this role you will be responsible for implementing OneStop products to various customer sites, and act as the conduit between the business and our clients. You are required to understand what the implementation will look like from the perspective of all stakeholders and be actively engaged in the implementation process. This process consists of actioning the agreed implementation plan, communicating with and supporting the customer on their implementation responsibilities, and owning the BAU support handover for our Customer Service team.

**As Customer Specialist, you will**:

- Be an active member of the implementation team, supporting their goals and meeting customer expectations.
- Support the training of end-product users.
- Support the implementation team in the change management required during introduction and deployment of new systems to customer sites.
- Facilitate data entry or conversion activities for setup and configuration of software for new and existing customers.
- Provide Level 1 support services to customers when (product-wide) issues are raised.
- Understand customer needs and their operations.
- Work closely with Product and Delivery teams to ensure successful deployments of features to customers.
- Support existing OneStop customers, with their support and service requests to ensure effective issue resolution.
- Adhere to customer resolution and satisfaction requests within control.
- Update user guides to support customer needs.
- Document processes & daily tasks.
- Occasionally travel to customer sites, both interstate and overseas.
- Play an active role within our department’s Process Excellence (PEX) initiative projects.

**What will you bring to the role?**
- 2+ years of experience in a similar product implementation/support role.
- Microsoft Office skills to an intermediate level, especially Excel.
- Excellent communication skills, both written and verbal; with the ability to engage with stakeholders at all levels internally or externally.
- Ability to listen and understand client requests, and then take appropriate action.
- Have a proactive approach to working and the ability to self-motivate, plan, organise and prioritise activities based on outcomes required.
- Ability to work cooperatively and collaborate in a professional team environment.
- Ability to identify, analyse and solve business and operational problems.
- Ability to take accountability of tasks and to oversee them to completion.
- Project coordination experience (not essential).
- Applicants with experience in and knowledge of the supply chain/logistics industry will be highly regarded.

**What’s next?**

Please note that while OneStop offers a highly flexible working environment, our employees must be based in Sydney or live within a reasonable commuting distance of our Sydney office.**Agencies - please note that we are recruiting for this position directly and will not be engaging agency partners or accepting resumes.

  • Implementation Specialist

    6 months ago

    Sydney, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown...

  • Implementation Specialist

    6 months ago

    Sydney, Australia Carestack Full time

    **JOB TITLE: Implementation Specialist** **JOB OVERVIEW** The Implementation Specialist is a skilled administrative team member with relevant dental and/or customer service experience who is responsible for building and maintaining long-term relationships with the customer and stakeholders by ensuring overall satisfaction, retention, growth, and...

  • Implementation Specialist

    6 months ago

    Sydney, Australia Naviga Full time

    Naviga is looking for an Implementation Specialist in our Sydney office **Duties**: - Provide support and consultancy services to new and existing customers - Diagnose and resolve or re-allocate support cases logged by existing customers or colleagues - Assist with development of training aids, including training handbooks, multimedia visual aids, computer...

  • Specialist Implementation-2

    3 months ago

    Sydney, Australia Mastercard, Inc. Full time

    Specialist Implementation-2 **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses...

  • Implementation Manager

    6 months ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-371186 Industry IT Salary per day - Min: AUD 900 - Max: AUD 1250 - **Contract to June with extensions!**: - ** $900 - $1250 per day**: - ** Parramatta office** Looking to join one of Australia’s most integral **federal government departments**? This department helps to make life of all Australians better and is...

  • Enterprise Implementation Specialist

    1 week ago

    Sydney, New South Wales, Australia Rippling Full time

    About RipplingRippling is a unified workforce platform that empowers businesses to manage all aspects of their HR and IT in one place.By connecting every business system to a single source of truth for employee data, companies can automate manual work processes, such as onboarding, payroll, benefits, and more.The company's innovative approach has caught the...

  • Principal Implementation Officer

    4 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Principal Implementation Officer** **Clerk Grade**: 11/12 **Employment Type**: Temporary, full time to 30 June 2025, possibility of extension. Principally Office Based, limited hybrid working arrangements apply This role sits within the Customer, Delivery and Transformation Division in the Customer, Data and Insights Branch **About the team** As part of...

  • System Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia InterSystems Full time

    Job OverviewWe are seeking an experienced System Implementation Specialist to join our team at InterSystems.About the RoleThis is a key position that will contribute to the successful and timely deployment of the TrakCare product by providing system knowledge and implementation services in the functional areas of product deployment, requirements scoping,...

  • Product Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Flywire Full time

    We are seeking a talented Product Specialist to work with new and existing clients to implement StudyLink Connect, a leading cloud-based Recruitment, Agent and Admissions management solution. This role requires collaboration with the Product and Operations team to solve problems and deliver business value.As a Product Specialist, you will enjoy working with...

  • CRM Implementation Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Talent International Full time

    Job Title: CRM Implementation SpecialistTalent International is collaborating with a leading aerospace and information security company seeking a highly skilled CRM Business Analyst. This role is essential in spearheading the implementation of a new Salesforce CRM system, specifically utilizing Salesforce Sales Cloud, which will streamline processes across...

  • Client Implementation Specialist

    1 month ago

    Sydney, New South Wales, Australia HSBC Full time

    Transforming Client ExperiencesAt HSBC, we strive to deliver unparalleled customer service by fostering strong relationships with our clients. As a Client Implementation Specialist, you will play a pivotal role in ensuring seamless onboarding and ongoing support for our high-value clients in Australia.As a key member of our team, you will be responsible for...

  • ServiceNow Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    About the Role XPT Software Australia Pty Ltd is seeking a highly skilled ServiceNow Implementation Specialist to join our team. As a key member of our IT team, you will play a critical role in implementing and optimizing ServiceNow solutions for our clients. Job Description We are looking for a technical lead with extensive experience in implementing...

  • Payroll Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Rippling Full time

    About RipplingRippling is a unified workforce platform that enables businesses to manage HR and IT functions, including payroll, benefits, computers, apps, and more.By connecting all business systems to one source of truth for employee data, Rippling automates manual work, allowing companies to onboard new employees efficiently.Founded in San Francisco, CA,...

  • Technical Implementation Specialist

    1 week ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    About the RoleWe are seeking a highly skilled Technical Implementation Specialist to join our Milestone Group in Sydney, Australia. As a key member of our team, you will play a vital role in designing, developing, and supporting the implementation of features on our pControl platform.

  • Loyalty Platform Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Full time

    Virgin Australia: Loyalty Platform Implementation SpecialistWe are seeking an experienced Loyalty Platform Implementation Specialist to join our team in Virgin Australia. In this role, you will be responsible for liaising with business stakeholders to provide advice on the capabilities of our Core Loyalty Platform.About UsVirgin Australia is a leading...

  • Australia Payroll Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Rippling Full time

    About RipplingRippling is a cutting-edge unified workforce platform that enables businesses to manage their HR and IT needs in one place. With a focus on automation and streamlining manual work, Rippling offers a comprehensive solution for employee onboarding, payroll, benefits, computers, apps, and more.Based in San Francisco, California, Rippling has...

  • Technical Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    SafetyCulture, a customer and product-led SAAS company, empowers working teams to improve every day. Our mission is to amplify the voice of front-line workers and provide leaders with actionable insights to drive informed decisions on safety, quality, and continuous improvement.This role involves implementing strategic marketing initiatives across...

  • Senior Software Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Job SummaryWe are seeking a highly skilled Senior Software Implementation Specialist to join our team at Avetta. In this role, you will provide technical expertise and guidance to the Implementation Team, driving process improvements and generating documentation.About AvettaAvetta's Supply Chain Risk & Compliance SaaS platform connects leading organizations...

  • Software Product Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia InterSystems Full time

    Job SummaryWe are seeking an experienced Software Product Implementation Specialist to join our team at InterSystems. In this role, you will play a key part in the successful deployment of our TrakCare product by providing application knowledge and product delivery services.Main Responsibilities:Liaise with customers to understand their work processes and...

  • Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Rippling Full time

    About the OpportunityAre you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a skilled Implementation Manager to join our team at Rippling, a cutting-edge technology company revolutionizing the way businesses manage their HR and IT systems.Job SummaryWe're looking for a highly motivated and experienced...