Implementation Specialist

6 months ago

Sydney, Australia Carestack Full time

**JOB TITLE: Implementation Specialist**

**JOB OVERVIEW**

The Implementation Specialist is a skilled administrative team member with relevant dental and/or customer service experience who is responsible for building and maintaining long-term relationships with the customer and stakeholders by ensuring overall satisfaction, retention, growth, and profitability while using CareStack SaaS. You will act as the direct liaison for escalations and project management during the client’s life-cycle journey, providing assurance of the product's ability to fit comfortably into the customer's life once integrated. In addition, this position requires you to support key aspects of an implementation project, such as solution build, testing, quality assurance, and deployment.

**POSITION PURPOSE**

You are accomplished in building trusting relationships with brand executives and hold industry knowledge in operations excellence of the dental practice. You are concise, passionate, inspired, and inspiring.

**KEY RESPONSIBILITIES**
- Account owner and primary escalation triage for live clients.
- Hold regularly scheduled business reviews with clients to maintain overall practice operational health, with quarterly and annual communication thereafter.
- Draw actionable data from insights derived from analytics monitoring and long-term strategy.
- Practice SOP review and consulting as needed.
- Client guidance and facilitation of custom operational reports.
- Best practice guidance to change management, with a dynamic approach to long-term efficiencies.
- Meeting metrics of reducing client churn, nurture long-term relationship management to drive growth and increase client retention.
- Develop client referral relationships; identify opportunities for additional revenue
- Build relationships with new and existing clients to gain referrals and introductions to potential clients.
- Redirection to appropriate departments as needed.
- Determine knowledge and usage gaps of end users to ensure they are leveraging their CareStack.
- Identify the patterns of the end users on what they may be doing differently than others, understand why, and recommend changes to improve overall workflow efficiency and effectiveness.
- Guide clients on product adoption of features of and rollouts a new features.
- Support the overall implementation project and interface with all essential internal constituents (and clients as necessary), utilizing a thorough and proactive implementation process
- Oversee product validation and configuration, including imports, templates, and more
- Provide education to clients on CareStack functionalities, best practices, workflows, and set up items, and their impact
- Maintain levels of communication internally to create high levels of project transparency over the whole project timeline and work cross-functionally to ensure all requirements are met for successful customer launches
- Provides end-user support (remotely or onsite) during the implementation process and completes proper documentation, Provide amazing customer service and immediate attention to your customer requests

**CORE PROFESSIONAL ATTRIBUTES**
- Act with the client in mind.
- Act in a professional manner with clients, professional peers, and management.
- Able to develop excellent rapport with clients.
- Demonstrate a positive attitude.
- Demonstrate an ability to work in a fast-paced, busy environment while maintaining composure, staying on task, and providing a high-quality service experience for clients.
- Team player; willing to step in and assist a fellow team member in need of help without being instructed.
- Flexible to support change, with varying schedules and/or assignments as necessary.
- Self-motivated with the ability to exceed client expectations.
- Excellent organizational skills to effectively handle multiple tasks.
- Comply with standard operating protocols and procedures.
- Demonstrate and promote superior customer service skills.
- Possess excellent interpersonal communication skills.
- Comply with company guidelines and policies.

**QUALIFICATIONS**
- Experience in the dental or medical field is strongly preferred
- Added experience in SaaS would be a plus
- Demonstrated knowledge of schedule coordination and operational best practices.
- Basic knowledge of dental terminology, services, clinical and administrative workflows, and financial terms
- Experienced with medical/dental practice management systems
- Strong written and verbal communication skills.
- Strong computer skills and understanding of software development process
- High School Diploma or equivalent.

**Job Requires Domestic Travel (within Australia)**

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Dental: 2 years (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

  • Implementation Manager

    6 months ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-371186 Industry IT Salary per day - Min: AUD 900 - Max: AUD 1250 - **Contract to June with extensions!**: - ** $900 - $1250 per day**: - ** Parramatta office** Looking to join one of Australia’s most integral **federal government departments**? This department helps to make life of all Australians better and is...

  • Implementation Specialist

    6 months ago

    Sydney, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown...

  • Implementation Specialist

    6 months ago

    Sydney, Australia Naviga Full time

    Naviga is looking for an Implementation Specialist in our Sydney office **Duties**: - Provide support and consultancy services to new and existing customers - Diagnose and resolve or re-allocate support cases logged by existing customers or colleagues - Assist with development of training aids, including training handbooks, multimedia visual aids, computer...

  • Technical Implementation Specialist

    1 week ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    About the RoleWe are seeking a highly skilled Technical Implementation Specialist to join our Milestone Group in Sydney, Australia. As a key member of our team, you will play a vital role in designing, developing, and supporting the implementation of features on our pControl platform.

  • Specialist Implementation-2

    3 months ago

    Sydney, Australia Mastercard, Inc. Full time

    Specialist Implementation-2 **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses...

  • CRM Implementation Specialist

    1 month ago

    Sydney, New South Wales, Australia Talent International Full time

    Job Title: CRM Implementation SpecialistTalent International is collaborating with a leading aerospace and information security company seeking a highly skilled CRM Business Analyst. This role is essential in spearheading the implementation of a new Salesforce CRM system, specifically utilizing Salesforce Sales Cloud, which will streamline processes across...

  • Enterprise Implementation Specialist

    1 week ago

    Sydney, New South Wales, Australia Rippling Full time

    About RipplingRippling is a unified workforce platform that empowers businesses to manage all aspects of their HR and IT in one place.By connecting every business system to a single source of truth for employee data, companies can automate manual work processes, such as onboarding, payroll, benefits, and more.The company's innovative approach has caught the...

  • Technical Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    About BNY Mellon We're a leading global financial services company at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our culture empowers employees to grow and succeed in a dynamic and inclusive environment. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an...

  • Product Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Flywire Full time

    We are seeking a talented Product Specialist to work with new and existing clients to implement StudyLink Connect, a leading cloud-based Recruitment, Agent and Admissions management solution. This role requires collaboration with the Product and Operations team to solve problems and deliver business value.As a Product Specialist, you will enjoy working with...

  • Customer Implementation Specialist

    6 months ago

    Sydney, Australia OneStop Full time

    **Why choose OneStop?** Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants...

  • Product Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    About the RoleWe are seeking a skilled Product Implementation Specialist to join our Client Delivery Team at Cuscal Limited.The ideal candidate will have demonstrated experience in client delivery, project management, and process improvement. They will be responsible for guiding clients through the onboarding journey, managing expectations, and delivering...

  • Technical Implementation Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    Job DescriptionWe are seeking a Technical Implementation Solutions Specialist to join our Milestone Group in Sydney, Australia. This role will involve designing, developing, testing, and supporting the implementation of features on the pControl platform.

  • Advice Implementation Specialist

    6 months ago

    Sydney, Australia Advance Recruitment Partners Full time

    **Top tier Advice firm seeking Financial Advice Specialist - 3 days per week.** **Location**: CBD **_ Essential - Permanent Residents of Australia (Permanent Positions)_** Are you an experienced Financial Advice Professional looking for new opportunities. The ARP team is currently hiring for multiple positions. If you are currently working as an...

  • Policy Implementation Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Join Legal Aid NSW as a Policy Implementation Specialist and make a real difference in the lives of clients across NSW.About the RoleThis is an exciting opportunity to work within the Inclusion and Wellbeing Directorate, driving continuous improvement of policies and programs that maximise access, inclusion, and wellbeing of students in education from...

  • Software Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia BNY Mellon Full time

    About the RoleWe're seeking an experienced Software Implementation Specialist to join our Milestone Group in Australia (Sydney) – Hybrid. This role involves designing, developing, testing, and supporting the implementation of features on the pControl platform.Key ResponsibilitiesDesign and develop workflows using both Python and pControl DSL...

  • System Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia InterSystems Full time

    Job OverviewWe are seeking an experienced System Implementation Specialist to join our team at InterSystems.About the RoleThis is a key position that will contribute to the successful and timely deployment of the TrakCare product by providing system knowledge and implementation services in the functional areas of product deployment, requirements scoping,...

  • Project Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    HOBAN Recruitment seeks an experienced Project Implementation Specialist to join our team in Sydney CBD. This is a hybrid working arrangement with excellent opportunities for growth and development.Job Description:The Project Implementation Specialist plays a critical role in learning our products in-depth, implementing various initiatives, and liaising with...

  • Client Implementation and Onboarding Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job OverviewWe are seeking an experienced Client Implementation and Onboarding Specialist to join our team at Anton Murray Consulting.

  • ServiceNow Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    About the Role XPT Software Australia Pty Ltd is seeking a highly skilled ServiceNow Implementation Specialist to join our team. As a key member of our IT team, you will play a critical role in implementing and optimizing ServiceNow solutions for our clients. Job Description We are looking for a technical lead with extensive experience in implementing...

  • Senior Software Implementation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Job SummaryWe are seeking a highly skilled Senior Software Implementation Specialist to join our team at Avetta. In this role, you will provide technical expertise and guidance to the Implementation Team, driving process improvements and generating documentation.About AvettaAvetta's Supply Chain Risk & Compliance SaaS platform connects leading organizations...