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Business Manager

4 months ago

Waterloo, Australia Catholic Healthcare Full time

**Job Description**:

- 7 Additional Leave Days Per Year + Not for Profit Salary packaging
- Leading values-based Aged Care Provider
- Based in Waterloo, covering the following Aged Care Planning Regions (ACPRs) - Southern Sydney, South East Sydney, Inner West, South West Sydney & Nepean

Opportunity to Join and lead a well-established, high performing team of Care Advisers.

**_ What will your role look like?_**

As Business Manager of Home Care Packages, you will be responsible for day-to-day management, supervision and coaching of the regional team of Care Advisors and work collaboratively with the Regional Manager to achieve business outcomes.

**_ Day to day this will include:_**
- Plan and allocate resources to meet demands & deliver on business outcomes.
- Take the lead in managing and implementing organisational and/or industry changes within CHL.
- Supervision, coaching and mentoring of Care Advisors to ensure a high performing team environment that work to their full potential in a complex mobile workforce environment.
- Management and oversight of key performance targets for the team and proactively implement strategies to meet business outcomes.
- Provide oversight on case management to ensure person centred care and strengths-based approach is adopted in all services provided to clients.
- Identification of risk (business & individual client risk) & active risk management
- Ensure quality systems are in place to manage compliance and meet governance requirements.
- Proactively manage and resolve customer & stakeholder concerns & feedback.
- Implement processes and improvements to create a seamless customer journey experience.
- Communicate regularly on expectations and performance and take early corrective action to address underperformance.
- Work collaboratively with the Regional Manager and provide support with implementation of business initiatives
- Liaise with clients, families/carers, community groups and industry bodies as required and promote Catholic Healthcare products and services as required.
- Foster & promote the Mission & Values of the organisation

**_ The ideal applicant;_**
- Qualifications in Allied Health, Nursing, Social Science, or other related field, or relevant professional experience will be highly regarded.
- Experience in Home & Community Services setting, understanding of Home Care Packages & funding
- Sound understanding of Aged Care environment including Aged Care Quality standards.
- Demonstrated ability in leading & managing teams in a complex environment to drive and achieve results.
- Demonstrated ability to drive operational performance and change management to meet targets.
- A high degree of competence & computer literacy using various Microsoft office
- Able to provide proof of Covid Immunisation
- Drivers licence and vehicle - km’s will be reimbursed

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

**_ Why you'll love working with us;_**
- Drive and lead a high performing team
- Build a career with a successful & leading values-based organisation
- Be part of a supportive and inclusive 'people first' culture
- NFP Salary packaging opportunities and other benefits
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch._