Customer Support Specialist to Payment Methods

2 months ago

Sydney, Australia Worldline Full time

**The Opportunity**

The Customer Support Specialist to Payment Methods will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of Worldline. The Onboarding team and specialist will work on change projects, BAU processes and urgent request.

**Day-to-Day Responsibilities***
- You deal with customer’s requests from ticketing tools (Jira, SalesForce), analyse and complete within agreed timescales,
- Communicate with SPECIALIST GROUPS (R&D, support L2) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
- You understand the customer’s technical environment and customer’s configuration of payment solution,
- You troubleshoot and resolve technical issues related to our payment solution,
- You work on both BAU activities (=live customers) for French, Uk and Spain markets

**What We Are Looking For**
- Tertiary degree in a relevant technical discipline (Engineering / Computer Science / Software Engineering).
- Experience in Linux environment (mandatory)
- Basic knowledge in scripting (Python, Bash) (will be ++).
- Experience in Payments or any retail technology products and services is a plus.
- Apart from above mentioned technical expertise, we look for someone who is:

- Customer & business oriented
- Committed, self-motivated, enthusiastic individual with a positive “can do” attitude.
- Work autonomously within a team environment.
- Must enjoy working within a changing and dynamic organisation.
- Ability to work well under pressure with the ability to set and manage priorities.
- Proven interpersonal skills in relating to developers, systems engineers and other technical specialists.
- Very good communication skills (both written and spoken) in English.
- Ability to translate technical language and concepts to non-technical audiences.
- Attention to detail and quality of work.
- High level of reliability and integrity.
- Ability to work with different Cultures in a global and complex environment

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
- 12 weeks of paid parental leave for primary carers
- Lifestyle leave
- Employee stock purchase plan
- Access to Employee Assistance Program (EAP) plus more

**Shape the evolution**

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

**#LI-DNI

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