Implementation and Support Consultant
1 week ago
Company Description
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
**Job Description**:
To Support our Financial Services / Payment team, we are looking for a Support and Implementation consultant who will provide technical consultancy initially to our Hospitality customer base across South East Asia. You will also work closely with product teams across the broader Shiji business to ensure the successful implementation of our payment solutions in conjunction with our portfolio of other hospitality centric solutions.
**WHAT YOU’LL DO**:
- Install Shiji Payment solutions at customer sites
- Provide Operational Support to customers in the field as and when required
- Pickup support overflow from the Operations Team in the Atlanta, Georgia office.
- Take customer sites live with integrated payments in conjunction with other Shiji products.
- Assist Product Management to test new releases and new functions as they are released.
- Perform release updates as required.
- Provide possible solutions for functional gaps in the solution
- Work closely with other product teams to ensure that the configuration of software meets clients requirements.
**Qualifications**:
- Hospitality business background or experience in a similar role.
- You have the same passion for the Hospitality industry as our customer’s passion to serve their guests.
- Strong analytical, organizational, communication and people skills required
- Ability to work and thrive in a multi-tasked and fast paced environment
- Professional ‘get it done’ attitude and work ethic
- Willingness to travel domestically and Overseas when the requirement arises.
Additional Information
**WHAT WE OFFER**:
- Exciting job within a creative environment and the opportunity to really make a positive impact on the business.
- Friendly, Motivated and talented team.
- Opportunities to grow and develop with Shiji
- Training to meet the requirements of your role
- Competitive compensation package
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