Administration Officer

4 weeks ago

Melbourne, Australia DPV Health Full time

Posted: 23/08/2023- Closing Date: 03/09/2023- Job Type: Contract- Location: Melbourne - Northern Region- Job Category: AdministrationDPV Health is a leading healthcare services provider operating out of Melbourne’s northern growth corridor. Our professional staff deliver a wide variety of clinical, community health and wellbeing services.

At DPV Health, we pride ourselves on being inclusive, and actively embrace and celebrate the diversity of all people within our communities. We are passionate about supporting people to lead happy, healthy lives. We are dedicated to working with people from Aboriginal and Torres Strait Islander backgrounds, people with a disability and people from migrant or refugee backgrounds. DPV Health is a Child Safe organisation, committed to the safety and wellbeing of all children and young people. We are proud to be a Rainbow Tick accredited organisation; dedicated to the continued support for our LGBTIQ+ community.
- Rapidly growing community health and wellbeing organisation, steeped in a values-driven culture.
- Immediate start - Join a highly engaged, professional, and collaborative Mental Health team.
- Part-Time role (0.5 EFT), Fixed-term contract until 30th June 2024 with likelihood of extension.
- Make a lasting impact in our community.

**A little about the role**

By supporting the operations of the Mental Health program, the Administration Officer - Mental Health will aid the team in processing referrals for mental health support. The role is primarily responsible for managing our incoming CAREinMIND referrals, day to day administrative support by accepting and acknowledging referrals received and keeping up to date information about clinician availability, sessions delivered and outcome measures.

The Administration Officer will in addition support the broader Mental Health program with data entry; opening / closing cases; uploading clinical documents or assessments; general assistance to clinicians with quires regarding our organisational data systems; managing incoming and outgoing calls, correspondence, and enquiries; minute taking or other secretarial tasks; and establishing and maintaining positive and professional working relationships with key stakeholders.

**Desired Skills and Experience**:
**About you**

As this role will be supporting a busy team, we are looking for someone who has excellent multitasking skills, along with the ability to quickly learn new systems and processes. The role requires a great customer service approach and a high level of attention to detail and sensitivity to personal information received in referrals.

To succeed in this role, you will need:

- Administrative, bookkeeping, accounts payable and customer service experience and / or qualifications.
- Strong administration skills with ability to prioritise, meet deadlines, work well under pressure and maintain a customer service focus.
- Demonstrated experience in data entry for client records and maintenance of local datasets.
- Commitment to maintaining confidentiality of client, referrer, and provider details.
- Exceptional communication skills, with the ability to write reports.
- Proficiency in using common software e.g., Microsoft Office including Outlook, Word and Excel.

**The DPV Health Way**
- The health and wellbeing of our people is at the core of our employee and client experience. All perks are curated with care, allowing you to thrive at work and in all personal and professional pursuits. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.
- Work-Life Balance: We are well equipped to support a hybrid approach to the future of work. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work - just ask us
- Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the communities we serve. We provide discounted fitness and health insurance memberships free, on-site vaccinations, and confidential counselling services, just to name a few.
- Professional Development - with access to modern, digital eLearning you’ll have flexibility of course timing with access to shorter, more customized content. Accompanied by face to face training, a choice of clinical supervisor, your continual professional development is always top of our priority list.
- Salary Packaging - just over $15K of your wage is paid tax free each pay, saving thousands in tax each year with additional packaging for meals and entertainment adding further to this benefit.

**The fine print**
- Full driver’s license and travel between sites is required.
- To view a copy of the Position Description please click here

If you are seeking a role in an excellent, innovative, and supportive team, in a progressive and growing organisation, we would love to hear from you.
- DPV Health is commit

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